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← WO Overview

WO-01296905 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 CO - Denver Contour — 3277 South Lincoln Street, Englewood CO, 80113

Aug 11, 2025 → Oct 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (31 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Aug 27, 2025
12 business days (counted)
Running total: 12 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Aug 27 → Sep 8, 2025
7 business days (counted)
Running total: 19 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Sep 8 → Oct 16, 2025
27 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Aug 11, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0
Aug 11 → Aug 27 Ready for Scheduling ▶ Running 12 12
Aug 27 → Sep 8 Assigned ▶ Running 7 19
Sep 8 → Oct 16 Scheduled ▶ Running 27 46
Oct 16 → Oct 16 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 48.1d
Field Work 2.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.1 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
0.0 days
Created: Aug 11, 2025 Due: Oct 31, 2025 Completed: Oct 17, 2025 (14 days early)
📅
48.0 days Total Age
⏱️
27.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
46.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 13, 2025
Visit 2 Oct 16, 2025
Visit 3 Oct 17, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517685
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 88 Pcs https://www.ebiotrack.com/inspection.php?iid=29226
Priority
Standard
Origin
Email
Reason
New Case
Contact
Denver Contour Practice Manager
Owner
Kimberly Hardison
Created
Aug 10, 2025
Work Orders from this Case (1)
WO-01296905 (current) Invoiced
Inspection • Andrew Przybyla
Created: Aug 11, 2025 • Closed: Oct 17, 2025
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 27.3 days stuck in "Scheduled"
⏱️
Total Delay 46.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
7.8d / 0.5d SLA
Scheduled
27.3d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16 APrzybyla - Tech needs to keep this WO open to add travel expenses.

9/8 KKelch scheduled per logged email form Christina

9/8 KKelch scheduled per logged email from Christina

9/8 KKelch sent an email for scheduling

9/2 KKelch sent PM an email for schedulimg

8/27 KKelch called site to schedule for 10/6 between 9 and 10 am. Left VM, sent email. 

🔧 Work Performed
Tech arrived on site and inspected and tested 96 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 88 Pcs
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 88 Pcs https://www.ebiotrack.com/inspection.php?iid=29226

Timeline

📞
Case Linked Aug 10, 1:00 AM
Case Number: 00517685
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Aug 11, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🚨 13.0 business days
👷
▶
2 Technician Assigned Aug 27, 1:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 4h
⚠️ 8.0 business days
👷
Technician Assigned by Kaitlyn Kelch Sep 8, 11:23 AM
Technician: Andrew Przybyla
👷
Technician Assigned by Kaitlyn Kelch Sep 8, 4:10 PM
Technician: Thurman Davis
👷
▶
3 Technician Assigned Sep 8, 5:12 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 12d 3h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-16T15:00:00.000+0000
🚨 22.8 business days
💵
3x Expenses Added Oct 8, 10:29 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
3x Labor Added Oct 13, 2:26 PM
Type: Labor, Travel
Status: Open
Qty: 3, 930
💵
2x Expenses Added Oct 13, 2:33 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 14, 10:51 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
Expenses Added Oct 15, 2:58 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Oct 15, 10:25 PM
Type: Travel
Status: Open
Qty: 15
💵
3x Expenses Added Oct 16, 10:52 AM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 0.5, 15
🔧
Status: Tech On Site by Andrew Przybyla Oct 16, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 37d 17h
🔩
Parts Added Oct 16, 12:29 PM
Type: Parts
Status: Open
Qty: 2
⏱️
4x Labor Added Oct 16, 2:59 PM
Type: Labor, Travel
Status: Open
Qty: 7, 0.5, 33, 930
✔️
Status: Completed by Andrew Przybyla Oct 16, 6:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 1m
💵
Expenses Added Oct 16, 8:21 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
5x Labor Added Oct 17, 6:23 AM
Type: Labor, Expenses
Status: Open
Qty: 3, 2, 1
💵
Expenses Added Oct 17, 12:28 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Andrew Przybyla Oct 17, 2:00 PM
From: Completed
To: Closed
Duration in Previous: 19h 58m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Oct 21, 9:50 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 22, 11:58 AM
Invoice Number: SM-244247

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Scheduled
Duration: 27.3 business days (threshold: 2.0 business days)
Exceeded by 25.3 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00517685
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Oct 16, 11:00 AM
Created
Aug 11, 9:07 AM
Invoice #
SM-244247

Work Details (26)

Name Type Status Qty Amount Date
WL-02963161 Expenses Open 1 $0.00 Oct 8, 10:29 AM
WL-02963162 Expenses Open 1 $0.00 Oct 8, 10:29 AM
WL-02963160 Expenses Open 1 $0.00 Oct 8, 10:29 AM
WL-02968701 Labor Open 3 $0.00 Oct 13, 2:26 PM
WL-02968702 Labor Open 3 $0.00 Oct 13, 2:26 PM
WL-02968703 Travel Open 930 - Oct 13, 2:26 PM
WL-02968722 Expenses Open 1 $0.00 Oct 13, 2:33 PM
WL-02968721 Expenses Open 1 $0.00 Oct 13, 2:33 PM
WL-02969693 Expenses Open 1 $0.00 Oct 14, 10:51 AM
WL-02971703 Expenses Open 1 $0.00 Oct 15, 2:58 PM
WL-02972585 Travel Open 15 - Oct 15, 10:25 PM
WL-02972938 Expenses Open 1 $0.00 Oct 16, 10:52 AM
WL-02972936 Labor Open 0.5 $0.00 Oct 16, 10:52 AM
WL-02972937 Travel Open 15 - Oct 16, 10:52 AM
WL-02973058 Parts Open 2 $522.02 Oct 16, 12:29 PM
WL-02973254 Labor Open 7 $3,912.97 Oct 16, 2:59 PM
WL-02973255 Labor Open 0.5 $0.00 Oct 16, 2:59 PM
WL-02973256 Travel Open 33 - Oct 16, 2:59 PM
WL-02973257 Travel Open 930 - Oct 16, 2:59 PM
WL-02973743 Expenses Open 1 $0.00 Oct 16, 8:21 PM
WL-02974076 Labor Open 3 $0.00 Oct 17, 6:23 AM
WL-02974077 Labor Open 3 $0.00 Oct 17, 6:23 AM
WL-02974078 Labor Open 2 $0.00 Oct 17, 6:23 AM
WL-02974079 Expenses Open 1 $0.00 Oct 17, 6:23 AM
WL-02974080 Expenses Open 1 $0.00 Oct 17, 6:23 AM
WL-02974406 Expenses Open 1 $0.00 Oct 17, 12:28 PM

Details