10/14/25 NSuarez asked Yecenia Campos to delete Invoice SM-243544 this customer will be sent invoice at the end of month.
🔧Work Performed
Performed annual inspection.
Replaced faulty parts
2 inflation bulbs
3 AA batteries
10 AED batteries.
🔍Technician Findings
All units working upon arrival.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
81 pieces
https://www.ebiotrack.com/inspection.php?iid=29251
📅
WO-01296910 - Inspection - Southgate - Oak Street Health - Southgate, MI
Oct 9, 2025 8:00am – 5:00pm
Work Order: WO-01296910
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Southgate, MI
Address: 13667 Eureka Road, Southgate, MI 48195
Manufacturer:
Model #:
Serial #:
Contact Name: Tehmeika Dupree
Contact Phone: 7347406900
Contact Email: tehmeika.dupree@oakstreethe
Timeline
📞
Case Linked Aug 11, 7:00 AM
Case Number:00517733
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 11, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Aug 12, 5:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 8h
🚨33.8 business days
🗓️
▶
2
Status: Scheduled Sep 29, 4:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2025-10-09T12:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Jonathan KuehlOct 9, 9:07 AM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 16h
🚗
Status: Tech Off Site by Jonathan KuehlOct 9, 2:41 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:5h 33m
✔️
Status: Completed by Jonathan KuehlOct 9, 6:12 PM
From:Tech Off Site
To:Completed
Duration in Previous:3h 31m
🔩
▶
2
8x Parts Added Oct 9, 6:18 PM
8x Parts Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From:Completed
To:Closed
Duration in Previous:6m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Oct 14, 4:55 PM
Status: Ready to Bill → Status: Ready to Bill
📄
Status: Ready to Bill by Nancy Suarez
From:Invoice Pending
To:Ready to Bill
Duration in Previous:1m
🚨13.9 business days
📨
Status: Invoice Pending by Diane PattonOct 31, 3:55 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 22h
💰
Status: Invoiced by Diane PattonOct 31, 4:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:33 AM
Invoice Number:SM-245414
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 33.3 business days (threshold: 4.0 business hours)
Exceeded by 32.8 business days
Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 13.4 business days (threshold: 1.0 business days)