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← WO Overview

WO-01296914 ↗ ServiceMax

ConvenientMD Urgent Care- Corporate • Inspection • PSM

📍 ConvenientMD - Framingham — 236 Cochituate Road, Framingham MA, 01701

Aug 11, 2025 → Oct 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (21 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Aug 13, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Aug 13 → Aug 20, 2025
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 7 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Aug 20 → Sep 25, 2025
25 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 32 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 1, 2025
4 business days (counted)
Running total: 36 of ? biz days used
Created: Aug 11, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0
Aug 11 → Aug 13 Ready for Scheduling ▶ Running 2 2
Aug 13 → Aug 13 Assigned ▶ Running 0 2
Aug 13 → Aug 20 Scheduled ▶ Running 5 7
Aug 20 → Aug 20 Entered ▶ Running 0 7
Aug 20 → Aug 20 Assigned ▶ Running 0 7
Aug 20 → Sep 25 Scheduled ▶ Running 25 32
Sep 25 → Sep 25 Entered ▶ Running 0 32
Sep 25 → Sep 25 Assigned ▶ Running 0 32
Sep 25 → Oct 1 Scheduled ▶ Running 4 36
Dispatch 0.0d
Coordinators 39.2d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.2 days
Over SLA
Field Work
0.0 days
Created: Aug 11, 2025 Due: Oct 9, 2025 Completed: Oct 1, 2025 (8 days early)
📅
37.0 days Total Age
⏱️
26.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
33.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517734
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pieces https://www.ebiotrack.com/inspection.php?iid=29256
Priority
Standard
Origin
Email
Reason
New Case
Contact
Olivia Connors
Owner
Leona Coonrod
Created
Aug 11, 2025
Work Orders from this Case (1)
WO-01296914 (current) Invoiced
Inspection • Yves Dessin
Created: Aug 11, 2025 • Closed: Oct 1, 2025
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 26.0 days stuck in "Scheduled"
⏱️
Total Delay 33.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
35.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/25 KSmith -- Rescheduled for 10/1 with Olivia

8/13 KSmith -- Scheduled for 10/2 with Olivia

8/13 KSmith -- Sent email to schedule for 10/2

🔧 Work Performed
Arrived a site Inspected and calibration verified 46 devices All 46 devices passed
🔍 Technician Findings
Arrived a site Inspected and calibration verified 46 devices All 46 devices passed
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pieces https://www.ebiotrack.com/inspection.php?iid=29256

Timeline

📞
Case Linked Aug 11, 7:00 AM
Case Number: 00517734
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 11, 9:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Aug 13, 11:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 1h
🗓️
▶
2 Status: Scheduled Aug 13, 1:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-02T13:00:00.000+0000
⚠️ 5.0 business days
🆕
▶
3 Status: Entered Aug 19, 9:03 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-02T13:30:00.000+0000
🚨 26.4 business days
🆕
▶
3 Status: Entered Sep 25, 8:10 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Yves Dessin
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-01T16:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
3 3x Labor Added Oct 1, 3:31 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Scheduled
To: Completed
Duration in Previous: 6d 7h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 3, 4:32 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 0h, 0m
⏳ 1.9 business days
🧾
Invoice Created Oct 6, 2:15 PM
Invoice Number: SM-242922

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00517734
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Oct 1, 12:00 PM
Created
Aug 11, 9:17 AM
Invoice #
SM-242922

Work Details (3)

Name Type Status Qty Amount Date
WL-02956351 Labor Open 1.5 $0.00 Oct 1, 3:31 PM
WL-02956352 Labor Open 2.75 $1,295.00 Oct 1, 3:31 PM
WL-02956353 Expenses Open 1 $0.00 Oct 1, 3:31 PM

Details