8/11 KKelch called Eliza back to schedule for 10/6 between 11 and 12 pm. Left VM.
8/11 KKelch called Eliza to schedule for 10/6 between 11 and 12 pm. Left VM, sent email.
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Asset ID: 6100628
Atria 6100 battery pack, 14.4V, NiMH, High Capacity 146-0127-00
Note Battery is not charging and will need to be replaced.
Atria 6100 Top Cover Assembly (with Video Display) 651-1429-00
Note: The screen is no longer clear and is hard to read the screen. Will need to be replaced.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
48 pieces
https://www.ebiotrack.com/inspection.php?iid=29252
📧
Email:RE: EMSAR Request for service at Conviva - Kingsville
Completed Aug 11, 2025
From: EMeza@convivasolutions.com
To: kaitlyn.kelch@emsar.com
[like] Elia Meza reacted to your message:
________________________________
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>
Sent: Monday, August 11, 2025 4:12:51 PM
To: Elia Meza <EMeza@convivasolutions.com>
Subject: EMSAR Request for service at Conviva - Kingsville
Hi Eliza Mesa, I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva - Kingsville. We’d like to schedule the inspection to e
📋
Outbound to +13614848450
Completed Aug 11, 2025
8/11 KKelch called Eliza back to schedule for 10/6 between 11 and 12 pm. Left VM.
📧
Email: EMSAR Request for service at Conviva - Kingsville
Completed Aug 11, 2025
To: emeza@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva - Kingsville
Body:
Hi Eliza Mesa,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva - Kingsville. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 10/6 with an arrival window between 11 and 12 pm. Please let us know if this
📋
Outbound to +13614848450
Completed Aug 11, 2025
8/11 KKelch called Eliza to schedule for 10/6 between 11 and 12 pm. Left VM, sent email.
Work Order: WO-01296916
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva - Kingsville
Address: 227 W Kleberg, Kingsville, TX 78363
Manufacturer:
Model #:
Serial #:
Contact Name: Eliza Mesa
Contact Phone: 361-484-8450
Contact Email: emeza@convivasolutions.com
Due D
Timeline
📞
Case Linked Aug 11, 7:00 AM
Case Number:00517735
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 11, 9:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 11, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 0m
🗓️
▶
2
Status: Scheduled Aug 11, 2:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-06T16:00:00.000+0000
🚨40.0 business days
🔧
Status: Tech On Site by Anthony WirthOct 6, 11:59 AM
From:Scheduled
To:Tech On Site
Duration in Previous:55d 21h
⏱️
5x Labor Added Oct 6, 7:53 PM
Type:Labor, Travel
Status:Open
Qty:3, 5, 175, 179
✔️
Status: Completed by Anthony WirthOct 6, 7:59 PM
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:7h 59m, 0m
🏁
Status: Closed by Rhonnie ReevesOct 7, 7:53 AM
From:Incomplete
To:Closed
Duration in Previous:11h 54m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Oct 8, 2:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.0 business days
🧾
Invoice Created Oct 13, 7:26 AM
Invoice Number:SM-243180
Bottlenecks
Scheduled
Duration: 39.7 business days (threshold: 2.0 business days)
Exceeded by 37.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)