Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296917 ↗ ServiceMax

E-Care Ambulance • Preventive Maintenance • PSM

📍 E-Care Ambulance - Homosassa — 4611 W Cardinal St, Homosassa FL, 34446

Aug 11, 2025 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (11 biz days late)
Active: 26 biz days
🕐 Clock stopped: Tech Off Site (Sep 17, 2025)
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Sep 4, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 17 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 16, 2025
8 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 26 of ? biz days used
Created: Aug 11, 2025 Tech Off Site: Sep 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0
Aug 11 → Sep 4 Ready for Scheduling ▶ Running 17 17
Sep 4 → Sep 4 Assigned ▶ Running 0 17
Sep 4 → Sep 16 Scheduled ▶ Running 8 25
Sep 16 → Sep 17 Tech On Site ▶ Running 1 26
Dispatch 0.0d
Coordinators 26.7d
Field Work 3.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.7 days
Over SLA
Field Work
3.1 days
Over SLA
Created: Aug 11, 2025 Due: Sep 30, 2025 Completed: Sep 17, 2025 (13 days early)
📅
27.0 days Total Age
⏱️
18.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
24.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00517723
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=29244
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michelle Spencer DNU
Owner
Jessica Sells
Created
Aug 11, 2025
Work Orders from this Case (1)
WO-01296917 (current) Invoiced
Preventive Maintenance • Dylan Ingraham
Created: Aug 11, 2025 • Closed: Sep 17, 2025
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
8.7d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/4/25 AJinerson - Called site to schedule tech visit. Spoke with new POC Jacob Merrow and confirmed tech visit for Tuesday, 9/16 with arrival between 9am-10am. 


Updated POC: 

Jacob Merrow 

352-850-7973

jmerrow@ecareambulance.com 

🔧 Work Performed
Ferno Washington Inc - iNX Serial #: 16S-012288 - Asset ID: a0CVU00003dMnsB2AS Stryker Medical - 6500 PowerPro Serial #: 100539706 - Asset ID: 13265564 Stryker Medical - 6370 Rail Fastener Serial #: 160540299 - Asset ID: 13265565 Stryker Medical - 6506 PowerPro Serial #: 170541095 - Asset ID: 13265568 Stryker Medical - 6390 Power-LOAD Serial #: 171239013 - Asset ID: 13265569 Stryker Medical - 6506 PowerPro Serial #: 170642177 - Asset ID: 13265562 Ferno Washington Inc - Model 175 (Series) Serial #: 11N-184077 - Asset ID: 13265563 Stryker Medical - 6500 PowerPro Serial #: 090339555 - Asset ID: 13265560 Stryker Medical - 6370 Rail Fastener Serial #: 110440216 - Asset ID: 13265561 Stryker Medical - 6506 PowerPro Serial #: 170341809 - Asset ID: 13265566 Ferno Washington Inc - Model 175 (Series) Serial #: 16N-958172 - Asset ID: 13265567
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=29244

Timeline

📞
Case Linked Aug 11, 1:00 AM
Case Number: 00517723
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 11, 9:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 18.0 business days
👷
▶
4 Technician Assigned Sep 4, 2:32 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24d 5h
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-16T13:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Sep 9, 2:32 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Sep 16, 10:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 19h
🚗
Status: Tech Off Site by Dylan Ingraham Sep 17, 8:10 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 21h 34m
💵
3x Expenses Added Sep 17, 7:06 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 18x Labor Added Sep 17, 9:00 PM
18x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech Off Site
To: Closed
Duration in Previous: 12h 51m
📄
Status: Ready to Bill by Diane Patton Sep 18, 5:52 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 50m
🚨 19.8 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241398

Bottlenecks

Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00517723
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Sep 16, 9:00 AM
Created
Aug 11, 9:22 AM
Invoice #
SM-241398

Work Details (23)

Name Type Status Qty Amount Date
WL-02929838 Expenses Open 1 $0.00 Sep 9, 2:32 PM
WL-02929839 Expenses Open 1 $0.00 Sep 9, 2:32 PM
WL-02939537 Expenses Open 1 $0.00 Sep 17, 7:06 PM
WL-02939538 Expenses Open 1 $0.00 Sep 17, 7:06 PM
WL-02939539 Expenses Open 1 $0.00 Sep 17, 7:06 PM
WL-02939801 Labor Open 8.25 $0.00 Sep 17, 9:00 PM
WL-02939802 Travel Open 382 $0.00 Sep 17, 9:00 PM
WL-02939803 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939804 Travel Open 12 $0.00 Sep 17, 9:00 PM
WL-02939805 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939806 Travel Open 12 $0.00 Sep 17, 9:00 PM
WL-02939807 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939808 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939809 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939810 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939811 Labor Open 1.5 $0.00 Sep 17, 9:00 PM
WL-02939812 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939813 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939814 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939815 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939816 Labor Open 0.5 $0.00 Sep 17, 9:00 PM
WL-02939817 Labor Open 7.5 $0.00 Sep 17, 9:00 PM
WL-02939818 Travel Open 382 $0.00 Sep 17, 9:00 PM

Details