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WO-01296920 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell West Market St — 2950 W. Market St., Louisville KY, 40212

Aug 11, 2025 → Oct 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (24 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Aug 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Aug 12 → Aug 25, 2025
9 business days (counted)
Running total: 10 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Aug 25 → Oct 3, 2025
28 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 3 → Oct 6, 2025
1 business day (counted)
Running total: 39 of ? biz days used
Created: Aug 11, 2025 Completed: Oct 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0
Aug 11 → Aug 12 Ready for Scheduling ▶ Running 1 1
Aug 12 → Aug 25 Assigned ▶ Running 9 10
Aug 25 → Oct 3 Scheduled ▶ Running 28 38
Oct 3 → Oct 6 Tech On Site ▶ Running 1 39
Dispatch 0.0d
Coordinators 40.3d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.3 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Aug 11, 2025 Due: Oct 9, 2025 Completed: Oct 6, 2025 (3 days early)
📅
39.2 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
37.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517736
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 26 pieces https://www.ebiotrack.com/inspection.php?iid=29258
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Neal
Owner
Leona Coonrod
Created
Aug 11, 2025
Work Orders from this Case (1)
WO-01296920 (current) Invoiced
Inspection • Vincent Nyathi
Created: Aug 11, 2025 • Closed: Oct 5, 2025
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 37.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
9.3d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/25/2025 CRamen Logged email confirming Friday 10/3/2025 with an arrival window between 12-2pm.


8/22/2025 CRamen Logged email requesting Friday 10/3/2025 with an arrival window between 12-2pm. Placeholder set

🔧 Work Performed
Completed annual safety and function testing on 26 equipment
🔍 Technician Findings
Completed annual safety and function testing on 26 equipment
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 26 pieces https://www.ebiotrack.com/inspection.php?iid=29258

Timeline

📞
Case Linked Aug 11, 7:00 AM
Case Number: 00517736
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 11, 9:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Aug 12, 5:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 8h
⚠️ 9.8 business days
🗓️
▶
3 Status: Scheduled Aug 25, 9:02 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-03T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-03T16:30:00.000+0000, 2025-10-03T17:00:00.000+0000
🚨 29.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Oct 3, 12:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 39d 3h
⏳ 1.0 business days
⏱️
▶
2 5x Labor Added Oct 5, 9:55 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 9h, 0m
📄
Status: Ready to Bill by Diane Patton Oct 6, 5:32 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 19h 35m, 0m
🧾
Invoice Created Oct 7, 3:24 PM
Invoice Number: SM-243044

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 9.3 business days (threshold: 4.0 business hours)
Exceeded by 8.8 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00517736
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Oct 3, 1:00 PM
Created
Aug 11, 9:24 AM
Invoice #
SM-243044

Work Details (5)

Name Type Status Qty Amount Date
WL-02960439 Labor Open 2.5 $0.00 Oct 5, 9:55 PM
WL-02960440 Labor Open 2.5 $1,292.00 Oct 5, 9:55 PM
WL-02960441 Labor Open 2.1666666666667 $0.00 Oct 5, 9:55 PM
WL-02960442 Travel Open 131 - Oct 5, 9:55 PM
WL-02960443 Travel Open 131 - Oct 5, 9:55 PM

Details