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← WO Overview

WO-01296921 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Inspection • PSM

📍 ADCS - 320 - St. Pete Carillon Pkwy — 900 Carillon Parkway, Suite 404, Saint Petersburg FL, 33716

Aug 11, 2025 → Oct 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (28 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Oct 1, 2025
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 36 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 10, 2025
7 business days (counted)
Running total: 43 of ? biz days used
Created: Aug 11, 2025 Completed: Oct 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0
Aug 11 → Oct 1 Ready for Scheduling ▶ Running 36 36
Oct 1 → Oct 1 Assigned ▶ Running 0 36
Oct 1 → Oct 10 Scheduled ▶ Running 7 43
Dispatch 0.0d
Coordinators 44.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.7 days
Over SLA
Billing
0.0 days
Created: Aug 11, 2025 Due: Oct 31, 2025 Completed: Oct 10, 2025 (21 days early)
📅
44.0 days Total Age
⏱️
37.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
42.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517698
8/11 chat'd Berry cont inactive
Closed
Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=29238
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amber na
Owner
Sherry Reich
Created
Aug 10, 2025
Work Orders from this Case (1)
WO-01296921 (current) Invoiced
Inspection • Yves Dessin
Created: Aug 11, 2025 • Closed: Oct 10, 2025
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
37.0d / 1.0d SLA
Scheduled
7.7d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

 10/1/25 AJinerson - Called site to schedule tech visit. Prompt 3 for scheduling. Spoke with operator Aliyah, who transferred me to site. 


Spoke with Jen Young who confirmed scheduling tech visit for Friday, ,10/10 arrival between 8am-10am. Site can only schedule on Fridays or Mondays.


Jen or Jackie will be POC on site this day. 

All exam rooms are numbered and only 1 provider will be in office this day. 


Correct POC: 

Jennifer Young

(330) 507-4767

jennifer.young@adcsclinics.com


101/25 AJinerson - Site number per google  (727) 572-1333


09/11/2025 LHill-Rhea advised it the contact name has "Name NA" that I don't have to work it.


09/09/2025 LHill-Callled 727-393-5300 for Amber. She no longer works there. Spoke w/Alyssa and she took my information and give to her manager. She didn't know who to transfer me too. I'm trying to confirm equipment and contact.

🔧 Work Performed
Arrived at site Inspected and calibration verified 36 devices All 36 devices passed
🔍 Technician Findings
Arrived at site Inspected and calibration verified 36 devices All 36 devices passed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=29238

Timeline

📞
Case Linked Aug 10, 7:00 AM
Case Number: 00517698
Subject: 8/11 chat'd Berry cont inactive
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Aug 11, 9:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 37.0 business days
👷
▶
3 Technician Assigned Oct 1, 2:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 51d 4h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-10T13:00:00.000+0000
💵
2x Expenses Added Oct 1, 2:47 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
⏱️
▶
2 6x Labor Added Oct 10, 3:26 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 1h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 14, 5:44 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Oct 15, 2:16 PM
Invoice Number: SM-243554

Bottlenecks

Ready for Scheduling
Duration: 37.0 business days (threshold: 1.0 business days)
Exceeded by 36.0 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00517698
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Oct 10, 9:00 AM
Created
Aug 11, 9:24 AM
Invoice #
SM-243554

Work Details (8)

Name Type Status Qty Amount Date
WL-02956283 Expenses Open 1 $0.00 Oct 1, 2:47 PM
WL-02956284 Expenses Open 1 $0.00 Oct 1, 2:47 PM
WL-02966690 Labor Open 5 $0.00 Oct 10, 3:26 PM
WL-02966691 Labor Open 0.5 $0.00 Oct 10, 3:26 PM
WL-02966692 Labor Open 4 $3,100.00 Oct 10, 3:26 PM
WL-02966693 Travel Open 6 - Oct 10, 3:26 PM
WL-02966694 Travel Open 292 - Oct 10, 3:26 PM
WL-02966695 Expenses Open 1 $0.00 Oct 10, 3:26 PM

Details