Primary Delay28.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay43.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.1d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
17.5d / 2.0d SLA
Reschedule
0.2d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
10/8/25 RCook- Spoke with Amanda Gunning, rescheduled for 10/14/25. Arrival time between 8-10AM.
10/8/25 RCook- LM with Amanda to reschedule. Technician is on bereavement. Could not log call in RC. Logged call manually.
9/19/25 RCook- Spoke with Amanda, scheduled for 10/7/25. Arrival time between 8-10AM.
9/18/25 RCook- LM with Amanda Gunning to schedule.
09/09/2025 LH rec'd email from Geidy Polit-Is there a particular day or time that typically works best for your facility? If its this week, Wednesday or thursday anytime before 4pm. If its next week, thursday would work best, anytime before 4pm.
Would you like the technician to call ahead before arriving? NO
Is there anything additional needed for our technician to gain access to your facility? NO
Are you the best contact for scheduling, or should we coordinate with someone else? Yes, I am the best contact except for this week as I am out of the office, please reach out to Geidy Polit (contact info below)
09/09/2025 LHill-sent email to Amanda Gunning at amanda.gunning@adcsclinics.com to confirm equipment and contact.
09/09/2025 LHill-Called (239) 910-7680 for Amanda Gunning to confirm equipment and contact.
🔧Work Performed
Inspected 55 pieces of equipment.
🔍Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
57 pieces
https://www.ebiotrack.com/inspection.php?iid=29239
📋
Inbound from +12399107680
Completed Oct 8, 2025
10/8/25 RCook- Spoke with Amanda Gunning, rescheduled for 10/14/25. Arrival time between 8-10AM.
📞
Call
Completed Oct 8, 2025
10/8/25 RCook- LM with Amanda to reschedule. Technician is on bereavement. Could not log call in RC. Logged call manually.
📋
Outbound to +12399107680
Completed Sep 19, 2025
9/19/25 RCook- Spoke with Amanda, scheduled for 10/7/25. Arrival time between 8-10AM.
📋
Outbound to +12399107680
Completed Sep 18, 2025
9/18/25 RCook- LM with Amanda Gunning to schedule.
📧
Email:Re: EMSAR Request for service at ADCS - 451 - Cape Coral
Completed Sep 10, 2025
From: Geidy.Polit@adcsclinics.com
To: laura.hill@emsar.com
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1.
Is there a particular day or time that typically works best for your facility? If its this week, Wednesday or thursday anytime be
📧
Email: EMSAR Request for service at ADCS - 451 - Cape Coral
Completed Sep 9, 2025
To: amanda.gunning@adcsclinics.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at ADCS - 451 - Cape Coral
Body:
Hi Amanda Gunning,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Advanced Dermatology and Cosmetic Surgery.
We have a service request open for our annual inspection of the biomed equipment due in , and I just need to confirm a few quick details to ensure proper scheduling:
Is t
📋
Outbound to +12399107680
Completed Sep 9, 2025
09/09/2025 LHill-Called (239) 910-7680 for Amanda Gunning to confirm equipment and contact.