Primary Delay29.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay50.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
29.0d / 1.0d SLA
Assigned
16.7d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/14 MOwens Liz called back and the visit is scheduled for 10/22 in the morning
10/14 MOwens Called to speak to Liz. Left a vm for her to call back to schedule the inspection visit.
10/13 MOwens Called to speak to Liz. Left a vm for her to call back about scheduling the visit for the afternoon of Tues. 10/21.
CONFIRMED
09/09/2025 LHill-rec'd email from Steve Wilkinson-Is there a particular day or time that typically works best for your facility? Any day Monday through Friday. If the technician can start between 8:00 and 8:30 would work so they can finish before 5:00.
Would you like the technician to call ahead before arriving? Yes
Is there anything additional needed for our technician to gain access to your facility? No
Contact for scheduling..Liz Steinbrueck at 757-612-2550 work cell
See logged email
09/09/2025 LHill-sent email to Steve Wilkinson at swilkinson5@humana.com to confirm equipment and contact.
09/09/2025 LHill-LM at (630) 362-0126 for Steve Wilkinson to confirm equipment and contact.
🔧Work Performed
41 pieces of equipment calibrated and electrically tested
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
34 pieces
https://www.ebiotrack.com/inspection.php?iid=29259
📋
Inbound from +17576122550
Completed Oct 28, 2025
Per Elizabeth, Michael left his tablet at their location. I sent him an email letting him know.
📋
Inbound from +17576122550
Completed Oct 14, 2025
Liz called back and the visit is scheduled for 10/22 in the morning
📋
Outbound to +17576122550
Completed Oct 14, 2025
Called to speak to Liz. Left a vm for her to call back to schedule the inspection visit.
📋
Outbound to +17576122550
Completed Oct 13, 2025
Called to speak to Liz. Left a vm for her to call back about scheduling the visit for the afternoon of Tues. 10/21.
📧
Email: EMSAR Request for service at Centerwell - Chesapeake
Completed Sep 9, 2025
To: swilkinson5@humana.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Centerwell - Chesapeake
Body:
Hi Steve Wilkinson,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for CenterWell.
We have a service request open for our annual inspection of the biomed equipment due in , and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular day or time that typ
📋
Outbound to +16303620126
Completed Sep 9, 2025
09/09/2025 LHill-LM at (630) 362-0126 for Steve Wilkinson to confirm equipment and contact.
Sep 10, 2025 12:14pm
@Dylan Nakoff Please update the contact for this location to Liz Steinbrueck at 757-612-2550 .