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WO-01296959 ↗ ServiceMax

First Choice Health Centers, Inc. • Misc. Inspection • P5

📍 First Choice Health Center – East Hartford – Primary Care, Behavioral Health & D — 478 Burnside Ave, East Hartford CT, 06108

Aug 11, 2025 → Sep 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Aug 18, 2025
✗ SLA Missed (17 biz days late)
Active: 22 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Aug 11 → Aug 12, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
21d
▶ Clock Running
Status: Scheduled
Aug 12 → Sep 11, 2025
21 business days (counted)
Running total: 22 of 5 biz days used
Created: Aug 11, 2025 Completed: Sep 11, 2025
Business Days Used 22 / 5
0 5d budget +17d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0 / 5
Aug 11 → Aug 11 Ready for Scheduling ▶ Running 0 0 / 5
Aug 11 → Aug 12 Assigned ▶ Running 1 1 / 5
Aug 12 → Sep 11 Scheduled ▶ Running 21 22 / 5
Dispatch 0.0d
Coordinators 23.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Aug 11, 2025 Due: Aug 18, 2025 Completed: Sep 11, 2025 (23 days late)
📅
22.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
21.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517793
Equipment Inspection
Closed
New Miscellaneous Equipment Inspection New piece of optical equipment https://www.ebiotrack.com/inspection.php?iid=29264
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emily McElroy
Owner
Sherry Reich
Created
Aug 11, 2025
Work Orders from this Case (1)
WO-01296959 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Aug 11, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 21.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
21.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/12 KSmith -- Scheduled for 9/10 per Emily's request

8/11 KSmith -- Per POC, equipment is not being installed until 9/8. Provided available dates after 9/8 and am awaiting response

8/11 KSmith -- Sent email to schedule for 8/18

🔧 Work Performed
Miscellaneous Equipment Inspection
🔍 Technician Findings
Miscellaneous Equipment Inspection due
⚠️ Problem Description
New Miscellaneous Equipment Inspection New piece of optical equipment https://www.ebiotrack.com/inspection.php?iid=29264

Timeline

📞
Case Linked Aug 11, 9:38 AM
Case Number: 00517793
Subject: Equipment Inspection
Status: Closed
📋
▶
2 Work Order Created Aug 11, 10:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 4m
🗓️
▶
2 Status: Scheduled Aug 12, 9:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-10T13:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 8, 9:32 AM
Scheduled For: 2025-09-10T14:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 3x Labor Added Sep 10, 8:01 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Edward Arias
From: Scheduled
To: Completed
Duration in Previous: 29d 10h
🏁
Status: Closed by Edward Arias
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
Status: Ready to Bill by Nancy Suarez Sep 12, 3:30 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 19h, 0m
💵
▶
2 Status: Billing Review Sep 12, 3:40 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Nancy Suarez
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💰
Status: Invoiced by Nancy Suarez Sep 12, 3:46 PM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2m
⚠️ 9.0 business days
🧾
Invoice Created Sep 24, 8:42 AM
Invoice Number: SM-240892

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00517793
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Sep 10, 10:30 AM
Created
Aug 11, 10:29 AM
Invoice #
SM-240892

Work Details (3)

Name Type Status Qty Amount Date
WL-02931788 Labor Open 3.25 $484.25 Sep 10, 8:01 PM
WL-02931789 Labor Open 0.75 $149.00 Sep 10, 8:01 PM
WL-02931790 Travel Open 122 - Sep 10, 8:01 PM

Details