8/29 MOwens Stephen replied back that the week of 9/8 works for him. Sent reply to schedule the PM service on 9/10 with eta around 10am.
8/29 MOwens Called to speak to Stephen Grohs. Left a vm for him to call back to schedule the PM service.
8/27 MOwens Sent email to Stephen Grohs about scheduling the PM service
8/19 MOwens Called to speak to Stephen but he was in a meeting. Left a msg for him to call back to schedule the PM service.
🔧Work Performed
Stryker Medical - 6506 PowerPro
Serial #: 1904003500099 - Asset ID: 13283957
Stryker Medical - 6506 PowerPro
Serial #: 1908003500330 - Asset ID: 13283979
Stryker Medical - 6506 PowerPro
Serial #: 1908003500329 - Asset ID: a0C8Y00000lUmzBUAS
Ferno Washington Inc - Model 175 (Series)
Serial #: 13N-262815 - Asset ID: 13283990
Stryker - 6392 Performance Load
Serial #: 2019000800270 - Asset ID: 13283977
Stryker - 6392 Performance Load
Serial #: 2016001000214 - Asset ID: 13284122
Stryker - Power Pro
Serial #: Na - Asset ID: 13284132
⚠️Problem Description
Semi-Annual Equipment PM
CONTRACT COVERS 1 SITE | 6 ASSETS: (3) Stretcher | (3) Lockdown system | 2 PMs per year | 1 Unscheduled repair call | Contract effective through 11/14/2025
https://www.ebiotrack.com/inspection.php?iid=29273
📧
Email:Re: Metz Med Transport Semi Annual EMS PM Service
Completed Aug 29, 2025
From: stephen.grohs@metzmed.com
To: mowens@emsar.com
Cc: todd.fogiel@emsar.com
sounds good
On Fri, Aug 29, 2025 at 3:55 PM Melissa Owens <mowens@emsar.com<mailto:mowens@emsar.com>> wrote:
I can get Todd there during the week of 9/8. I will schedule the visit for 9/10 with eta around 10am. Todd will look at Truck 201 when he is onsite to see exactly what parts would have to be ordered to fix this issue. You receive a repair quote for any repairs that Todd finds while onsite during the P
📋
Outbound to +12526006389
Completed Aug 29, 2025
Called to speak to Stephen Grohs. Left a vm for him to call back to schedule the PM service.
📧
Email:Metz Med Transport Semi Annual EMS PM Service
Completed Aug 27, 2025
From: mowens@emsar.com
To: stephen.grohs@metzmed.com
Stephen
Your PMs are due for the 6-month visit. When would you like to schedule the visit for? Please call or respond to this email.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://www.emsar.com/>
803-791-1259
[facebook logo-small]<https://www.facebook.com/emsarinc> [twitter-icon] <http://twitter.com/emsarinc> [linkedin] <http://www.linkedin.com/company
📋
Outbound to +12526006389
Completed Aug 19, 2025
Called to speak to Stephen but he was in a meeting. Left a msg for him to call back to schedule the PM service.
📅
WO-01297128 - Preventive Maintenance - Rocky Mount - Metz Medical Transport
Sep 10, 2025 10:00am – 2:00pm
Work Order: WO-01297128
Account: METZ MEDICAL TRANSPORT
Customer Case Number:
Location: Metz Medical Transport
Address: 2551 N. Church St., Bldg C, Rocky Mount, NC 27804
Manufacturer:
Model #:
Serial #:
Contact Name: Stephen Grohs
Contact Phone: 252-600-6389
Contact Email: stephen.grohs@metzmed.
Timeline
📞
Case Linked Aug 12, 1:00 AM
Case Number:00518127
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 12, 8:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Aug 13, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 0h
🚨13.0 business days
🗓️
▶
2
Status: Scheduled Aug 29, 3:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-10T14:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Todd FogielSep 10, 9:16 PM
From:Scheduled, Tech On Site
To:Tech On Site, Completed
Duration in Previous:12d 5h, 0m
🚗
▶
2
3x Travel Added Sep 10, 9:23 PM
3x Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Expenses
Status:Open
Qty:3.5, 1
⏱️
▶
2
7x Labor Added Sep 10, 10:23 PM
7x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Completed
To:Closed
Duration in Previous:1h 7m
📄
Status: Ready to Bill by Diane PattonSep 11, 6:32 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:20h 7m, 0m
🚨24.7 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number:SM-240666
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)