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WO-01297134 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Cherry Hill, MI — 27155 Cherry Hill Rd, Inkster MI, 48141

Aug 12, 2025 → Oct 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (30 biz days late)
Active: 44 biz days
🕐 Clock stopped: Tech Off Site (Oct 15, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Aug 12 → Sep 29, 2025
33 business days (counted)
Running total: 33 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 15, 2025
11 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 44 of ? biz days used
Created: Aug 12, 2025 Tech Off Site: Oct 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 12 Ready for Scheduling ▶ Running 0 0
Aug 12 → Sep 29 Assigned ▶ Running 33 33
Sep 29 → Oct 15 Scheduled ▶ Running 11 44
Oct 15 → Oct 15 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 45.7d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.7 days
Over SLA
Field Work
1.2 days
Billing
0.0 days
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Oct 15, 2025 (16 days early)
📅
45.0 days Total Age
⏱️
33.3d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518136
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 97 Pcs https://www.ebiotrack.com/inspection.php?iid=29277
Priority
Standard
Origin
Email
Reason
New Case
Contact
Holly Handlon
Owner
Kimberly Hardison
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297134 (current) Invoiced
Inspection • Jon Kuehl
Created: Aug 12, 2025 • Closed: Oct 15, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 33.3 days stuck in "Assigned"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
33.3d / 0.5d SLA
Scheduled
11.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed Annual inspection. Replaced 1 bulb in wall transformer.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 97 Pcs https://www.ebiotrack.com/inspection.php?iid=29277

Timeline

📞
Case Linked Aug 12, 7:00 AM
Case Number: 00518136
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 12, 8:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 12, 5:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9h 26m
🚨 33.8 business days
🗓️
▶
2 Status: Scheduled Sep 29, 4:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-10-15T12:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Oct 15, 8:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 16h
🚗
Status: Tech Off Site by Jonathan Kuehl Oct 15, 2:39 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 0m
✔️
Status: Completed by Jonathan Kuehl Oct 15, 5:58 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3h 18m
🔩
▶
2 6x Parts Added Oct 15, 6:03 PM
6x Parts Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Oct 17, 4:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Oct 20, 12:36 AM
Invoice Number: SM-244088

Bottlenecks

Assigned
Duration: 33.3 business days (threshold: 4.0 business hours)
Exceeded by 32.8 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00518136
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Oct 15, 8:00 AM
Created
Aug 12, 8:30 AM
Invoice #
SM-244088

Work Details (6)

Name Type Status Qty Amount Date
WL-02971990 Parts Open 1 $20.85 Oct 15, 6:03 PM
WL-02971991 Labor Open 2.5166666666667 $0.00 Oct 15, 6:03 PM
WL-02971992 Labor Open 6.0166666666667 $2,556.00 Oct 15, 6:03 PM
WL-02971993 Labor Open 2.6666666666667 $0.00 Oct 15, 6:03 PM
WL-02971994 Travel Open 147 - Oct 15, 6:03 PM
WL-02971995 Travel Open 147 - Oct 15, 6:03 PM

Details