10/9/25 RCook- Spoke with Jason Cunningham, states that he spoke with Rodney Gresham and confirmed scheduling for 10/15 but will be onsite in the morning rather than the afternoon and then confirmed WO-01297137 will be done right after. Also confirmed WO-01298646 for 10/16/25with arrival time between 8-10AM. See logged call on WO-01300602
9/30/25 AJInerson - Received email back from Dena confirming tech visit for Weds. 10/15 with eta between 8am-10am
Sent email back needing to confirm contact on site for this visit, along with any arrival instructions or special requirements we should provide our technician with.
9/30/25 AJinerson - Already have been emailing w/ POC Dena Trusler for other site - sent follow up email to schedule this location as well. Offering tech visit on Weds. 10/15 with eta between 8am-10am and asking who POC on site would be for service.
🔧Work Performed
10/15 Jason - Inspection Complete - Performed inspection on 73 devices. All devices passed inspection. Placed all device back into service.
🔍Technician Findings
Located all devices that needed to be inspected. Archived the devices that needed to be inspected.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equip: 69
https://www.ebiotrack.com/inspection.php?iid=29285
📞
Call
Completed Oct 9, 2025
10/9/25 RCook- Spoke with Jason Cunningham, states that he spoke with Rodney Gresham and confirmed scheduling for 10/15 but will be onsite in the morning rather than the afternoon and then confirmed WO-01297137 will be done right after. Also confirmed WO-01298646 for 10/16/25with arrival time between 8-10AM. See logged call on WO-01300602
📧
Email:RE: EMSAR Service Request - Coastal Family Health Center - Vancleave Clinic for Adult, Pediatrics, Primary - 10828 Hwy 57 North Vancleave, MS 39565 - WO-01297137
Completed Oct 1, 2025
From: abby.jinerson@emsar.com
To: dtrusler@coastalfamilyhealth.org
Cc: Jason.cunningham@emsar.com
Good morning, Dena,
Great!
We have our technician, Jason Cunningham, scheduled to visit for this inspection on Wednesday, 10/15 with estimated arrival between 8:00 a.m. – 10:00 a.m.
Please let us know who the point of contact on site will be during this visit, along with any arrival instructions or special requirements we should provide our technician with. Thank you for
📧
Email:RE: EMSAR Service Request - Coastal Family Health Center - Vancleave Clinic for Adult, Pediatrics, Primary - 10828 Hwy 57 North Vancleave, MS 39565 - WO-01297137
Completed Oct 1, 2025
From: dtrusler@coastalfamilyhealth.org
To: abby.jinerson@emsar.com
Cc: Jason.cunningham@emsar.com
Thank you so much! I have the date/time noted.
Dena
Dena Trusler, RN
Practice Manager
Coastal Family Health Center
Lucedale & Vancleave Clinics
11231 Old Hwy 63 10828 Hwy 57
Lucedale, MS 39452 Vancleave, MS 39565
P: 601-947-8268(1514) 228-826-4711 (1514)
F: 601-947-8283 228-826-5929
dtrusle
📧
Email: EMSAR Service Request - Coastal Family Health Center - Vancleave Clinic for Adult, Pediatrics, Primary - 10828 Hwy 57 North Vancleave, MS 39565 - WO-01297137
Completed Sep 30, 2025
To: dtrusler@coastalfamilyhealth.org
CC: jason.cunningham@emsar.com
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Coastal Family Health Center - Vancleave Clinic for Adult, Pediatrics, Primary - 10828 Hwy 57 North Vancleave, MS 39565 - WO-01297137
Body:
Hi Dena,
I'm also following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Coastal Family Health Center - Vancleave Clinic for Adult, Pediatrics, P
📅
WO-01297137 - Inspection - Vancleave - Coastal Family Health Center - Vancleave Clinic for Adult, Pediatrics, Primary c
Oct 15, 2025 11:00am – 5:00pm
Work Order: WO-01297137
Account: Coastal Family Health Center
Customer Case Number:
Location: Coastal Family Health Center - Vancleave Clinic for Adult, Pediatrics, Primary c
Address: 10828 Hwy 57 North, Vancleave, MS 39565
Manufacturer:
Model #:
Serial #:
Contact Name: Dena Trusler
Contact Phon
Timeline
📞
Case Linked Aug 12, 7:00 AM
Case Number:00518140
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 12, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨14.0 business days
👷
▶
2
Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:17d 4h
⏳2.0 business days
👷
Technician Assigned by Rhea BerrySep 2, 9:47 AM
Technician:Jason Cunningham
🚨22.0 business days
🗓️
▶
2
Status: Scheduled Oct 1, 10:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-10-15T13:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Rhea BerryOct 9, 3:41 PM
Scheduled For:2025-10-15T15:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Jason CunninghamOct 15, 12:40 PM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 2h
🚗
Status: Tech Off Site by Jason CunninghamOct 15, 4:12 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:3h 31m
⏱️
▶
2
5x Labor Added Oct 15, 5:45 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:1h 34m, 0m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Oct 17, 4:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳1.0 business days
🧾
Invoice Created Oct 20, 12:37 AM
Invoice Number:SM-244090
Bottlenecks
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 22.8 business days (threshold: 4.0 business hours)
Exceeded by 22.3 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)