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WO-01297139 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC Beman (Old name-Woodrow Wilson School Cln) (10448-41-010) — 1 Wildermans Way, Middletown CT, 06457

Aug 12, 2025 → Oct 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (31 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 13, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 13 → Aug 18, 2025
3 business days (counted)
Running total: 4 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Aug 18 → Oct 9, 2025
37 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 41 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 16, 2025
4 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Entered
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 45 of ? biz days used
Created: Aug 12, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 13 Ready for Scheduling ▶ Running 1 1
Aug 13 → Aug 18 Assigned ▶ Running 3 4
Aug 18 → Oct 9 Scheduled ▶ Running 37 41
Oct 9 → Oct 9 Reschedule ▶ Running 0 41
Oct 9 → Oct 16 Scheduled ▶ Running 4 45
Oct 16 → Oct 16 Entered ▶ Running 0 45
Oct 16 → Oct 16 Assigned ▶ Running 0 45
Oct 16 → Oct 16 Scheduled ▶ Running 0 45
Oct 16 → Oct 16 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 49.6d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.6 days
Over SLA
Field Work
0.2 days
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Oct 16, 2025 (15 days early)
📅
46.0 days Total Age
⏱️
38.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
45.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mohamed Shareed — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 8, 2025
Visit 2 Oct 16, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518141
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 29 https://www.ebiotrack.com/inspection.php?iid=29281
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tara Fagan
Owner
John Rolston
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297139 (current) Invoiced
Inspection • Mohamed Shareed
Created: Aug 12, 2025 • Closed: Oct 16, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 38.0 days stuck in "Scheduled"
⏱️
Total Delay 45.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
43.4d / 2.0d SLA
Reschedule
0.2d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/9 KSmith -- Rescheduled for 10/16 with Amani

10/9 KSmith -- Tara said we will need to reschedule with Amani, while she is out of the office until 10/14. Sent email to Amani to reschedule for 10/16

Outland, Amani <outlana@chc1.com>

10.9 M.Bateman Due to techs notes stating the school was on lockdown I am placing this in reschedule.

8/18 KSmith -- Scheduled for 10/8 with Tara. Updated address is 1 Wilderman's Way

8/14 KSmith -- Sent email to schedule for 10/8

8/13 KSmith -- Sent email to schedule for 10/8

🔧 Work Performed
10/16/2025 MShareed- Completed annual inspection. All work documented in ebiotrack S.O #: 370-17222-29281.
🔍 Technician Findings
When I arrived at site,The school went on lockdown.Police were called.Left to my next site instead of waiting as per Kourtney 10/16/2025 MShareed- Completed annual inspection. All work documented in ebiotrack S.O #: 370-17222-29281.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 29 https://www.ebiotrack.com/inspection.php?iid=29281

Timeline

📞
Case Linked Aug 12, 7:00 AM
Case Number: 00518141
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 12, 8:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Aug 13, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
4.0 business days
🗓️
2 Status: Scheduled Aug 18, 8:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-08T14:00:00.000+0000
🚨 37.0 business days
⏱️
3x Labor Added Oct 8, 11:17 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 0.25, 112
🔄
Status: Reschedule by Matthew Bateman Oct 9, 7:32 AM
From: Scheduled
To: Reschedule
Duration in Previous: 51d 23h
🗓️
2 Status: Scheduled Oct 9, 9:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-16T18:00:00.000+0000
⚠️ 5.0 business days
🆕
3 Status: Entered Oct 16, 8:53 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-16T15:00:00.000+0000
🔧
Status: Tech On Site by Mohamed Shareed Oct 16, 12:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 13m
🔩
2 4x Parts Added Oct 16, 1:21 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 15m, 0m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 20, 12:47 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 23h, 0m
2.0 business days
🧾
Invoice Created Oct 21, 3:08 PM
Invoice Number: SM-244171

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00518141
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Oct 16, 11:00 AM
Created
Aug 12, 8:37 AM
Invoice #
SM-244171

Work Details (7)

Name Type Status Qty Amount Date
WL-02963216 Labor Open 2.5 $0.00 Oct 8, 11:17 AM
WL-02963217 Labor Open 0.25 $0.00 Oct 8, 11:17 AM
WL-02963218 Travel Open 112 - Oct 8, 11:17 AM
WL-02973127 Parts Open 4 $8.48 Oct 16, 1:21 PM
WL-02973128 Labor Open 2.25 $0.00 Oct 16, 1:21 PM
WL-02973129 Labor Open 1.5 $1,530.00 Oct 16, 1:21 PM
WL-02973130 Travel Open 118 - Oct 16, 1:21 PM

Details