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WO-01297140 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Eastgate, MI — 26390 Gratiot Ave, Roseville MI, 48066

Aug 12, 2025 → Nov 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (46 biz days late)
Active: 60 biz days
🕐 Clock stopped: Tech Off Site (Nov 6, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Assigned
Aug 12 → Oct 2, 2025
36 business days (counted)
Running total: 36 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Oct 2 → Nov 6, 2025
24 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 60 of ? biz days used
Created: Aug 12, 2025 Tech Off Site: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 12 Ready for Scheduling ▶ Running 0 0
Aug 12 → Oct 2 Assigned ▶ Running 36 36
Oct 2 → Nov 6 Scheduled ▶ Running 24 60
Nov 6 → Nov 6 Tech On Site ▶ Running 0 60
Dispatch 0.0d
Coordinators 61.6d
Field Work 1.3d
Billing 15.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
61.6 days
Over SLA
Field Work
1.3 days
Billing
15.4 days
Over SLA
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Nov 7, 2025 (6 days late)
📅
61.1 days Total Age
⏱️
36.3d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
71.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518137
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 77 Pcs https://www.ebiotrack.com/inspection.php?iid=29278
Priority
Standard
Origin
Email
Reason
New Case
Contact
Porsche Clubreath
Owner
Kimberly Hardison
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297140 (current) Invoiced
Inspection • Jon Kuehl
Created: Aug 12, 2025 • Closed: Nov 6, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 36.3 days stuck in "Assigned"
⏱️
Total Delay 71.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
36.3d / 0.5d SLA
Scheduled
24.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
12.7d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10-15-25 JK Won't be able to get to this due covering repairs for the whole state.
🔧 Work Performed
Performed annual inspection. Replaced worn overlays on scales. Replaced bulb in 11720 head
🔍 Technician Findings
All unit working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 77 Pcs https://www.ebiotrack.com/inspection.php?iid=29278

Timeline

📞
Case Linked Aug 12, 7:00 AM
Case Number: 00518137
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 12, 8:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Aug 12, 5:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9h 17m
🚨 36.8 business days
🗓️
2 Status: Scheduled Oct 2, 4:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-10-14T12:00:00.000+0000
3.8 business days
📅
Dispatch Scheduled by Jonathan Kuehl Oct 7, 7:09 AM
Scheduled For: 2025-10-16T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Oct 15, 5:49 PM
Scheduled For: 2025-11-05T13:00:00.000+0000
🚨 14.7 business days
📅
Dispatch Scheduled by Jonathan Kuehl Nov 4, 6:43 AM
Scheduled For: 2025-11-06T13:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Nov 6, 9:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 17h
🚗
Status: Tech Off Site by Jonathan Kuehl Nov 6, 2:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 30m
✔️
Status: Completed by Jonathan Kuehl Nov 6, 7:18 PM
From: Tech Off Site
To: Completed
Duration in Previous: 4h 40m
🔩
2 7x Parts Added Nov 6, 7:26 PM
7x Parts Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 8m
2.6 business days
📄
Status: Ready to Bill by Diane Patton Nov 10, 1:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
🚨 13.0 business days
📨
Status: Invoice Pending by Diane Patton Dec 1, 1:49 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21d 0h
3.0 business days
🧾
2 Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 19h

Bottlenecks

Assigned
Duration: 36.3 business days (threshold: 4.0 business hours)
Exceeded by 35.8 business days
Scheduled
Duration: 24.4 business days (threshold: 2.0 business days)
Exceeded by 22.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.7 business days (threshold: 1.0 business days)
Exceeded by 11.7 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00518137
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Nov 6, 8:00 AM
Created
Aug 12, 8:39 AM
Invoice #
SM-247862

Work Details (7)

Name Type Status Qty Amount Date
WL-02999171 Parts Open 6 $47.10 Nov 6, 7:26 PM
WL-02999172 Parts Open 1 $98.21 Nov 6, 7:26 PM
WL-02999173 Labor Open 2.9333333333333 $0.00 Nov 6, 7:26 PM
WL-02999174 Labor Open 5.5166666666667 $2,246.60 Nov 6, 7:26 PM
WL-02999175 Labor Open 2.55 $0.00 Nov 6, 7:26 PM
WL-02999176 Travel Open 174 - Nov 6, 7:26 PM
WL-02999177 Travel Open 157 - Nov 6, 7:26 PM

Details