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WO-01297143 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Kreole Primary Elementary School — 6312 MLK Blvd., Moss Point MS, 39563

Aug 12, 2025 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (40 biz days late)
Active: 54 biz days
🕐 Clock stopped: Tech Off Site (Oct 29, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 29, 2025
13 business days (counted)
Running total: 13 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Aug 29 → Oct 9, 2025
28 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 41 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 22, 2025
8 business days (counted)
Running total: 49 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 29, 2025
5 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 54 of ? biz days used
Created: Aug 12, 2025 Tech Off Site: Oct 29, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 29 Ready for Scheduling ▶ Running 13 13
Aug 29 → Oct 9 Assigned ▶ Running 28 41
Oct 9 → Oct 9 Entered ▶ Running 0 41
Oct 9 → Oct 9 On Hold ▶ Running 0 41
Oct 9 → Oct 22 Assigned ▶ Running 8 49
Oct 22 → Oct 29 Scheduled ▶ Running 5 54
Oct 29 → Oct 29 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Holding 1.0d (excluded)
Coordinators 57.2d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
1.0 days
Coordinators
57.2 days
Over SLA
Field Work
0.7 days
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Oct 29, 2025 (2 days early)
📅
55.0 days Total Age
⏱️
28.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
53.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518138
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 14 Pcs https://www.ebiotrack.com/inspection.php?iid=29284
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary P. Ronsonet
Owner
Kimberly Hardison
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297143 (current) Invoiced
Inspection • Jason Cunningham
Created: Aug 12, 2025 • Closed: Oct 29, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 28.8 days stuck in "Assigned"
⏱️
Total Delay 53.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
37.2d / 0.5d SLA
On Hold
1.0d
Scheduled
6.0d / 2.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/25 AJinerson - Call/Email logged on WO-01297407.

Received call from Margie who confirmed scheduling the below 4 school locations she assists with for Weds. 10/29. School clinics will be open this day from 7:30 a.m. - 4:00 p.m.

Sent email to Margie for scheduling sites per below, starting with Magnolia site first stop with eta between 7:30 a.m. - 9:30 a.m.


1st stop:

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 32 PCS

 

2nd stop:

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 14 PCS

 

3rd stop:

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 School Health Moss Point, MS 39563 - WO-01297164 14 PCS

 

4th stop:

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS 



10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 



10/21/25 AJinerson - Call logged on WO-01300523. 

Called number we have listed in system for Rodney #228-386-1145 to schedule remaining Oct. Inspections now that we have week that tech can travel (10/27 - 10/31). 

Rodney was driving at time of call and said it would be best to schedule via email, will follow up with email. 


10/9/25 RCook- Received email from Rodney Gresham on 10/7/25 asking to call him. Called and no answer. Could not leave message. Escalated to account manager due to contact issues. See logged calls and emails on WO-01307607


10/9/25 RCook- LM at 228-386-1112 to schedule. See logged call on WO-01307607


08/12/2025 SRobinson- Received a call from Rodney Gresham he advised that he will also need to be on the contact list for this work. Rodney Gresham - Cell; 601-297-2048 or Office; 228-386-1112 - rgresham@costalfamilyhealth.org.

🔧 Work Performed
10/29 Jason - Inspection Complete - Performed inspection on 16 devices. Had 1 device fail inspection. Customer was not available for signatures or to discuss the failed devices with. All other devices passed inspection. Placed all devices that passed inspection back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 14 Pcs https://www.ebiotrack.com/inspection.php?iid=29284

Timeline

📞
Case Linked Aug 12, 7:00 AM
Case Number: 00518138
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 12, 8:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
2 Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17d 4h
2.0 business days
👷
Technician Assigned by Rhea Berry Sep 2, 9:47 AM
Technician: Jason Cunningham
🚨 28.0 business days
🆕
Status: Entered by Rhea Berry Oct 9, 8:50 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 40d 19h, 0m
👷
2 Technician Assigned Oct 9, 4:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: On Hold
To: Assigned
Duration in Previous: 7h 51m
⚠️ 8.9 business days
🗓️
2 Status: Scheduled Oct 22, 11:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-29T15:00:00.000+0000
📅
2 Dispatch Scheduled Oct 22, 12:16 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-29T16:30:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 29, 2:14 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 7d 2h, 0m
⏱️
2 3x Labor Added Oct 29, 7:46 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 31m, 0m
📄
Status: Ready to Bill by Diane Patton Oct 30, 9:41 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 13h 54m, 0m
2.0 business days
🧾
Invoice Created Nov 1, 1:39 PM
Invoice Number: SM-245122

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 28.8 business days (threshold: 4.0 business hours)
Exceeded by 28.3 business days
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

📞
Case 00518138
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 29, 12:30 PM
Created
Aug 12, 8:51 AM
Invoice #
SM-245122

Work Details (3)

Name Type Status Qty Amount Date
WL-02988828 Labor Open 0.25 $0.00 Oct 29, 7:46 PM
WL-02988829 Labor Open 1 $1,195.00 Oct 29, 7:46 PM
WL-02988830 Travel Open 4 - Oct 29, 7:46 PM

Details