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WO-01297151 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC Wilcox Tech School (10448-46-010) — 298 Oregon Rd, Meriden CT, 06451

Aug 12, 2025 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (7 biz days late)
Active: 21 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 13, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Aug 13 → Aug 19, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: On Hold
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 5 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 19 → Sep 11, 2025
16 business days (counted)
Running total: 21 of ? biz days used
Created: Aug 12, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 13 Ready for Scheduling ▶ Running 1 1
Aug 13 → Aug 19 Assigned ▶ Running 4 5
Aug 19 → Aug 19 On Hold ▶ Running 0 5
Aug 19 → Aug 19 Assigned ▶ Running 0 5
Aug 19 → Sep 11 Scheduled ▶ Running 16 21
Dispatch 0.0d
Holding 0.1d (excluded)
Coordinators 24.1d
Billing 3.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
0.1 days
Coordinators
24.1 days
Over SLA
Billing
3.8 days
Over SLA
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Sep 11, 2025 (50 days early)
📅
22.0 days Total Age
⏱️
17.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
22.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518148
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 24 Pcs https://www.ebiotrack.com/inspection.php?iid=29280
Priority
Standard
Origin
Email
Reason
New Case
Contact
Deirdre Brannin
Owner
Kimberly Hardison
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297151 (current) Invoiced
Inspection • Edward Arias
Created: Aug 12, 2025 • Closed: Sep 11, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 17.0 days stuck in "Scheduled"
⏱️
Total Delay 22.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
5.1d / 0.5d SLA
On Hold
0.1d
Scheduled
17.0d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Billing Review
3.8d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/12 nsuarez BR reached out to AM need correct inspection price contract has 1,530.00 but EBT has 1,495.00

9/2 KSmith -- Eileen requested this site be scheduled for 9/11

8/19 KSmith -- Scheduled for 10/13 with Eileen

8/19 KSmith -- Eileen requested a Monday or Wednesday. Provided 10/13 and am awaiting response

8/19 KSmith -- Sent email to Eileen to schedule for 10/7

8/19 KSmith -- Jacqueline advised Eileen will be the POC

Miller, Eileen <millerei@chc1.com>

8/19 KSmith -- Email is invalid. No one at extension 228. Need new POC

8/18 KSmith -- Sent email to schedule for 10/6

8/14 KSmith -- Sent email to schedule for 10/6

8/13 KSmith -- Sent email to schedule for 10/6

🔧 Work Performed
Inspection Annual Equipment Electrical Safety Test And Calibration Service 24 Pcs
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 24 Pcs https://www.ebiotrack.com/inspection.php?iid=29280

Timeline

📞
Case Linked Aug 12, 7:02 AM
Case Number: 00518148
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 12, 9:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
2.0 business days
👷
2 Technician Assigned Aug 13, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
⚠️ 5.0 business days
⏸️
Status: On Hold by Kourtney Smith Aug 19, 9:05 AM
From: Assigned
To: On Hold
Duration in Previous: 5d 21h
👷
2 Technician Assigned Aug 19, 9:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: On Hold
To: Assigned
Duration in Previous: 37m
📅
2 Dispatch Scheduled Aug 19, 10:38 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 55m
🚨 10.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 2, 10:20 AM
Scheduled For: 2025-09-11T14:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Edward Arias Sep 11, 4:28 PM
Scheduled For: 2025-09-11T15:00:00.000+0000
⏱️
2 5x Labor Added Sep 11, 4:36 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23d 5h, 0m
💵
Status: Billing Review by Nancy Suarez Sep 12, 1:40 PM
From: Closed
To: Billing Review
Duration in Previous: 21h 2m
4.0 business days
📄
2 Status: Ready to Bill Sep 17, 8:03 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Sep 24, 8:42 AM
Invoice Number: SM-241156

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Billing Review
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00518148
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Sep 11, 11:00 AM
Created
Aug 12, 9:13 AM
Invoice #
SM-241156

Work Details (5)

Name Type Status Qty Amount Date
WL-02932788 Labor Open 3 $0.00 Sep 11, 4:36 PM
WL-02932789 Labor Open 2.5 $1,530.00 Sep 11, 4:36 PM
WL-02932790 Labor Open 2.5 $0.00 Sep 11, 4:36 PM
WL-02932791 Travel Open 102 - Sep 11, 4:36 PM
WL-02932792 Travel Open 102 - Sep 11, 4:36 PM

Details