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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297153 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - McAllen/ Brownsville — 2901 Nolan Ave Suite 110, McAllen TX, 78504

Aug 12, 2025 → Oct 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (33 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Aug 12 → Aug 18, 2025
4 business days (counted)
Running total: 4 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Aug 18 → Oct 17, 2025
42 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 18, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Aug 12, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 12 Ready for Scheduling ▶ Running 0 0
Aug 12 → Aug 18 Assigned ▶ Running 4 4
Aug 18 → Oct 17 Scheduled ▶ Running 42 46
Oct 17 → Oct 18 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 48.0d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.0 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Oct 18, 2025 (13 days early)
📅
47.0 days Total Age
⏱️
43.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
46.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518145
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=29290
Priority
Standard
Origin
Email
Reason
New Case
Contact
Denice Mata
Owner
Sherry Reich
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297153 (current) Invoiced
Inspection • Anthony Wirth
Created: Aug 12, 2025 • Closed: Oct 17, 2025
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 43.0 days stuck in "Scheduled"
⏱️
Total Delay 46.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
43.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/18 KKelch called Denice to schedule for 10/17 between 10 and 11 am. Danny confirmed. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
found no issues
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=29290

Timeline

📞
Case Linked Aug 12, 7:00 AM
Case Number: 00518145
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 12, 9:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Aug 12, 9:26 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Anthony Wirth
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Aug 18, 10:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-17T17:00:00.000+0000
🚨 43.0 business days
🔧
Status: Tech On Site by Anthony Wirth Oct 17, 2:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 60d 3h
⏱️
▶
2 6x Labor Added Oct 17, 9:48 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 38m, 0m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Oct 21, 10:54 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 22, 12:00 PM
Invoice Number: SM-244260

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00518145
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Oct 17, 1:00 PM
Created
Aug 12, 9:17 AM
Invoice #
SM-244260

Work Details (6)

Name Type Status Qty Amount Date
WL-02975733 Labor Open 5 $0.00 Oct 17, 9:48 PM
WL-02975734 Labor Open 3 $855.00 Oct 17, 9:48 PM
WL-02975735 Labor Open 5 $0.00 Oct 17, 9:48 PM
WL-02975736 Travel Open 258 - Oct 17, 9:48 PM
WL-02975737 Travel Open 258 - Oct 17, 9:48 PM
WL-02975738 Expenses Open 1 $0.00 Oct 17, 9:49 PM

Details