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WO-01297164 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Moss Point High School — 4913 Weems Dr. Moss Point 39563 – School Health, Moss Point MS, 39563

Aug 12, 2025 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (40 biz days late)
Active: 54 biz days
🕐 Clock stopped: Tech Off Site (Oct 29, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 29, 2025
13 business days (counted)
Running total: 13 of ? biz days used
36d
▶ Clock Running
Status: Assigned
Aug 29 → Oct 22, 2025
36 business days (counted)
Running total: 49 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 29, 2025
5 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 54 of ? biz days used
Created: Aug 12, 2025 Tech Off Site: Oct 29, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 29 Ready for Scheduling ▶ Running 13 13
Aug 29 → Oct 22 Assigned ▶ Running 36 49
Oct 22 → Oct 29 Scheduled ▶ Running 5 54
Oct 29 → Oct 29 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Coordinators 56.8d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.8 days
Over SLA
Field Work
1.0 days
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Oct 29, 2025 (2 days early)
📅
55.0 days Total Age
⏱️
36.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
53.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518151
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 14 Pcs https://www.ebiotrack.com/inspection.php?iid=29283
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney Gresham
Owner
Kimberly Hardison
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297164 (current) Invoiced
Inspection • Jason Cunningham
Created: Aug 12, 2025 • Closed: Oct 29, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 36.8 days stuck in "Assigned"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
36.8d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/25 AJinerson - Call/Email logged on WO-01297407.

Received call from Margie who confirmed scheduling the below 4 school locations she assists with for Weds. 10/29. School clinics will be open this day from 7:30 a.m. - 4:00 p.m.

Sent email to Margie for scheduling sites per below, starting with Magnolia site first stop with eta between 7:30 a.m. - 9:30 a.m.


1st stop:

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 32 PCS

 

2nd stop:

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 14 PCS

 

3rd stop:

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 School Health Moss Point, MS 39563 - WO-01297164 14 PCS

 

4th stop:

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS 



10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 



10/21/25 AJinerson - Call logged on WO-01300523. 

Called number we have listed in system for Rodney #228-386-1145 to schedule remaining Oct. Inspections now that we have week that tech can travel (10/27 - 10/31). 

Rodney was driving at time of call and said it would be best to schedule via email, will follow up with email. 

🔧 Work Performed
10/29 Jason - Inspection Complete - Performed inspection on 18 devices. Had 2 devices fail inspection and were removed from service. Customer was not available for signatures or to discuss with them about the failures. All other devices passed inspection. Placed all devices that passed inspection back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 14 Pcs https://www.ebiotrack.com/inspection.php?iid=29283

Timeline

📞
Case Linked Aug 12, 7:03 AM
Case Number: 00518151
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 12, 9:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 14.0 business days
👷
2 Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17d 3h
2.0 business days
👷
Technician Assigned by Rhea Berry Sep 2, 9:47 AM
Technician: Jason Cunningham
🚨 36.0 business days
🗓️
2 Status: Scheduled Oct 22, 11:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-29T16:15:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Oct 22, 12:16 PM
Scheduled For: 2025-10-29T14:30:00.000+0000, 2025-10-29T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 29, 11:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
🚗
Status: Tech Off Site by Jason Cunningham Oct 29, 12:58 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 38m
⏱️
2 3x Labor Added Oct 29, 7:38 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 6h 41m, 0m
📄
Status: Ready to Bill by Diane Patton Oct 30, 9:45 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 4m, 0m
2.0 business days
🧾
Invoice Created Nov 1, 1:39 PM
Invoice Number: SM-245124

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 36.8 business days (threshold: 4.0 business hours)
Exceeded by 36.3 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

📞
Case 00518151
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 29, 11:00 AM
Created
Aug 12, 9:55 AM
Invoice #
SM-245124

Work Details (3)

Name Type Status Qty Amount Date
WL-02988802 Labor Open 0.25 $0.00 Oct 29, 7:38 PM
WL-02988803 Labor Open 1.5 $1,195.00 Oct 29, 7:38 PM
WL-02988804 Travel Open 1 - Oct 29, 7:38 PM

Details