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WO-01297223 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Tanner Medical Center — 705 Dixie St., Carrollton GA, 30117

Aug 12, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (31 biz days early)
Active: 23 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
3d
▶ Clock Running
Status: Created
Aug 12 → Aug 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Aug 15 → Aug 19, 2025
2 business days (not counted)
19d
▶ Clock Running
Status: Canceled
Aug 19 → Sep 16, 2025
19 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 23 of ? biz days used
Created: Aug 12, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 15 Created ▶ Running 3 3
Aug 15 → Aug 19 Ready for Release ⏸ Paused 2 —
Aug 19 → Sep 16 Canceled ▶ Running 19 22
Sep 16 → Sep 17 Ready for Scheduling ▶ Running 1 23
Sep 17 → Sep 17 Scheduled ▶ Running 0 23
Dispatch 4.0d
Holding 3.0d (excluded)
Coordinators 2.0d
Billing 10.4d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Holding (excluded from total)
3.0 days
Coordinators
2.0 days
Over SLA
Billing
10.4 days
Over SLA
Created: Aug 12, 2025 Due: Oct 31, 2025 Completed: Sep 17, 2025 (44 days early)
📅
26.0 days Total Age
⏱️
19.8d in Canceled Longest Stage
🔄
7 transitions Status Changes
⚠️
13.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00518195
GE FMI 32097 - Tanner Medical 08.12.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Aug 12, 2025
Work Orders from this Case (6)
WO-01297207 Invoiced
FCO • Fady Messak
Created: Aug 12, 2025 • Closed: Sep 17, 2025
WO-01297218 Invoiced
FCO • Fady Messak
Created: Aug 12, 2025 • Closed: Sep 17, 2025
WO-01297219 Invoiced
FCO • Fady Messak
Created: Aug 12, 2025 • Closed: Sep 17, 2025
WO-01297221 Invoiced
FCO • Fady Messak
Created: Aug 12, 2025 • Closed: Sep 17, 2025
WO-01297223 (current) Invoiced
FCO • Fady Messak
Created: Aug 12, 2025 • Closed: Sep 17, 2025
WO-01297224 Invoiced
FCO • Fady Messak
Created: Aug 12, 2025 • Closed: Sep 17, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 19.8 days stuck in "Canceled"
⏱️
Total Delay 13.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Release
3.0d
Canceled
19.8d
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/19/2025 ABelyea - per GEHC, customer completed inspection in house and no further work is needed

08/18/2025 MHamersley - called 770-812-9666, transferred to Bio Med, press 2, Ashley, Trimedx, she took msg and will pass on to bio med

🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Aug 12, 9:38 AM
Case Number: 00518195
Subject: GE FMI 32097 - Tanner Medical 08.12.2025
Status: Closed
📋
Work Order Created Aug 12, 11:40 AM
Work Order: WO-01297223
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Allison Belyea Aug 15, 10:36 AM
From: Entered
To: Ready for Release
Duration in Previous: 2d 22h
⏳ 3.0 business days
🚫
Status: Canceled by Allison Belyea Aug 19, 1:53 PM
From: Ready for Release
To: Canceled
Duration in Previous: 4d 3h
🚨 20.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 16, 10:05 AM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 27d 20h
⏳ 2.0 business days
📅
Dispatch Scheduled by Allison Belyea Sep 17, 11:49 AM
Scheduled For: 2025-09-17T05:00:00.000+0000
👷
▶
2 Technician Assigned Sep 17, 4:36 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Allison Belyea
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 6h
⏱️
▶
2 Labor Added Sep 17, 4:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allison Belyea
From: Scheduled, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 6m, 0m
🚨 10.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 21h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 10:57 AM
Invoice Number: SM-242560

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

📞
Case 00518195
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 17, 1:00 AM
Created
Aug 12, 11:40 AM
Invoice #
SM-242560

Work Details (1)

Name Type Status Qty Amount Date
WL-02939293 Labor Open 0.016666666666667 $38.00 Sep 17, 4:42 PM

Details