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← WO Overview

WO-01297266 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 George County Middle School — 330 Church Street, Lucedale MS, 39452

Aug 12, 2025 → Sep 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (8 biz days late)
Active: 22 biz days
🕐 Clock stopped: Tech Off Site (Sep 12, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 18, 2025
4 business days (counted)
Running total: 4 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Aug 18 → Sep 4, 2025
12 business days (counted)
Running total: 16 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 12, 2025
6 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Aug 12, 2025 Tech Off Site: Sep 12, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 18 Ready for Scheduling ▶ Running 4 4
Aug 18 → Sep 4 Assigned ▶ Running 12 16
Sep 4 → Sep 12 Scheduled ▶ Running 6 22
Sep 12 → Sep 12 Tech On Site ▶ Running 0 22
Dispatch 0.0d
Coordinators 24.6d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.6 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Aug 12, 2025 Due: Sep 30, 2025 Completed: Sep 12, 2025 (18 days early)
📅
22.9 days Total Age
⏱️
12.8d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
22.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518289
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29298
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney Gresham
Owner
Jessica Sells
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297266 (current) Invoiced
Inspection • Jason Cunningham
Created: Aug 12, 2025 • Closed: Sep 12, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 12.8 days stuck in "Assigned"
⏱️
Total Delay 22.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Assigned
12.8d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/4/25 AJinerson - Email logged on WO-01297285. Received email back from Courtney requesting to schedule High School on Monday, 9/8. Confirmed via email to schedule per below:

Monday, 9/8:

1st stop with estimated arrival time between 12:00 p.m. – 1:00 p.m. – George County High School - 9284 Old Hwy 63 Lucedale, MS 39452 - WO-01297296

Tuesday, 9/9:

1st stop with arrival between 9:00 a.m. – 10:00 a.m. - Central Elementary - 14159 Hwy 26 Lucedale, MS 39452 - WO-01297261

2nd stop with arrival around 12:00 p.m. - Benndale Elementary - 5204 Hwy 26 Lucedale, MS 39452 - WO-01297285

Wednesday, 9/10:

1st stop with arrival between 9:00 a.m. – 10:00 a.m. – LC Hatcher Elementary - 689 Church Street Lucedale, MS 39452 - WO-01297287

2nd stop with arrival around 12:00 p.m. – Rocky Creek Elementary - 2183 Rocky Creek Road Lucedale, MS 39452 - WO-01297288

Thursday, 9/11:

1st stop with arrival between 9:00 a.m. – 10:00 a.m. - LT Taylor Intermediate - 159 Maple Street Lucedale, MS 39452 - WO-01297284 

 2nd stop with arrival around 12:00 p.m. –Agricola Elementary - 6165 Hwy 613 Lucedale, MS 39452 - WO-01297262 

Friday, 9/12:

1st stop with arrival between 9:00 a.m. – 10:00 a.m. -George County Middle School - 330 Church Street Lucedale, MS 39452 - WO-01297266


9/4/25 AJinerson - Email logged on WO-01297285. Sent follow up email to POC Rodney and Courtney to see if we can schedule per new schedule below to follow their available dates/times:

Tuesday, 9/9:

1st stop with arrival between 9:00 a.m. – 10:00 a.m. - Central Elementary - 14159 Hwy 26 Lucedale, MS 39452 - WO-01297261

 

2nd stop with arrival around 12:00 p.m. - Benndale Elementary - 5204 Hwy 26 Lucedale, MS 39452 - WO-01297285

Wednesday, 9/10:

1st stop with arrival between 9:00 a.m. – 10:00 a.m. – LC Hatcher Elementary - 689 Church Street Lucedale, MS 39452 - WO-01297287

 

2nd stop with arrival around 12:00 p.m. – Rocky Creek Elementary - 2183 Rocky Creek Road Lucedale, MS 39452 - WO-01297288

Thursday, 9/11:

1st stop with arrival between 9:00 a.m. – 10:00 a.m. - LT Taylor Intermediate - 159 Maple Street Lucedale, MS 39452 - WO-01297284

 

 2nd stop with arrival around 12:00 p.m. –Agricola Elementary - 6165 Hwy 613 Lucedale, MS 39452 - WO-01297262

Friday, 9/12:

1st stop with arrival between 9:00 a.m. – 10:00 a.m. -George County Middle School - 330 Church Street Lucedale, MS 39452 - WO-01297266

 

 2nd stop with arrival around 12:00 p.m. – George County High School - 9284 Old Hwy 63 Lucedale, MS 39452 - WO-01297296




8/28/25 RCook- Email logged on WO-01297285. Sent email to POCs Dena and Rodney offering tech visit per below schedule.


Monday, 9/8:

 

1st stop with estimated arrival time between 11:00 a.m. - 12:00 p.m.

2nd stop with estimated arrival time between 12:00 p.m. - 2:00 p.m.

3rd stop with estimated arrival time between 2:00 p.m. - 3:00 p.m.

1st stop with estimated arrival time between 8:00 a.m. - 10:00 a.m.

2nd stop with estimated arrival time between 10:30 a.m. - 11:30 a.m.

3rd stop with estimated arrival time between 12:00 p.m. - 1:00 p.m.

4th stop with estimated arrival time between 1:30 p.m. - 2:30 p.m.

5th stop with estimated arrival time between 2:30 p.m. - 3:30 p.m.



8/27/25 AJinerson - Email logged on WO-01297285. Sent email to POCs Dena and Rodney offering tech visit per below schedule.


Monday, 9/8:

 

1st stop with estimated arrival time between 11:00 a.m. - 12:00 p.m.

2nd stop with estimated arrival time between 12:00 p.m. - 2:00 p.m.

3rd stop with estimated arrival time between 2:00 p.m. - 3:00 p.m.

1st stop with estimated arrival time between 8:00 a.m. - 10:00 a.m.

2nd stop with estimated arrival time between 10:30 a.m. - 11:30 a.m.

3rd stop with estimated arrival time between 12:00 p.m. - 1:00 p.m.

4th stop with estimated arrival time between 1:30 p.m. - 2:30 p.m.

5th stop with estimated arrival time between 2:30 p.m. - 3:30 p.m.


8/26/25 AJinerson - Email logged on WO-01297285. Received email from additional POC Dena Trusler (RN on site) regarding what equipment they have and days/times they would prefer to schedule for, but stated if staff doesn't need to be present with tech, we can schedule however it fits our schedule.


Monday’s      

George County High School        7:30 – 4:00              9284 Old HWY 63, Lucedale, MS 39452

 

Tuesday’s                

Central                                              7:30 – 11:00           14159 HWY 26, Lucedale, MS 39452    

Benndale                                         12:00 – 4:00            5204 HWY 26, Lucedale, MS 39452

  

Wednesday’s           

LC Hatcher                                       7:30 – 1:00              689 Church St, Lucedale, MS 39452

Rocky Creek                                     12:00 – 4:00            2183 Rocky Creek RD., Lucedale, MS 39452

 

Thursday’s              

LT Taylor                                          7:30 – 11:00           159 Maple ST., Lucedale, MS 39452

Agricola                                            12:00 – 4:00            6165 HWY 613, Lucedale, MS 39452

 

Friday’s                     

George County Middle School   7:30 – 11:00           330 Church ST, Lucedale, MS 39452

George County High School        12:00 – 4:00            9284 Old HWY 63, Lucedale, MS 39452


Equpiment:

VS machine, exam table, hemocue, glucose machine, and maybe a rocker for the lab but that’s about it.


8/25/25 AJinerson - Sent email to POC Rodney for all 8 school sites offering to schedule tech visit week of 9/8 - 9/12 asking which dates work for each site along with what time sites will be open/available for service.


8/25/25 AJinerson - Rec. notice from tech that has availability to travel week of 9/8-9/12 to cover these sites.


8/18/25 AJinerson - Site has same POC for all 8 August/Sept. Inspections (all school locations)

 

Benndale Elementary - 5204 Hwy 26 Lucedale, MS 39452 - WO-01297285

 

Rocky Creek Elementary - 2183 Rocky Creek Road Lucedale, MS 39452 - WO-01297288

 

Agricola Elementary - 6165 Hwy 613 Lucedale, MS 39452 - WO-01297262

 

George County High School - 9284 Old Hwy 63 Lucedale, MS 39452 - WO-01297296

 

LT Taylor Intermediate - 159 Maple Street Lucedale, MS 39452 - WO-01297284

 

LC Hatcher Elementary - 689 Church Street Lucedale, MS 39452 - WO-01297287

 

George County Middle School - 330 Church Street Lucedale, MS 39452 - WO-01297266

 

Central Elementary - 14159 Hwy 26 Lucedale, MS 39452 - WO-01297261


8/18/25 AJinerson - FSE is still waiting to see when available to travel to cover all Coastal Health HCP Inspections in Lucedale, MS.


8/12/25 AJinerson - (For all August WOs listed above for this Account) WO created 8/12 showing due 8/29 for annual inspection. Checking with nearest FSE if available to travel week of 9/8 to cover all 8 of this accounts inspections in the Lucedale, MS area. SLAs range from 8/29 - 9/30.

🔧 Work Performed
9/12 Jason - Inspection Complete - Performed inspection on 12 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected and added them to the system.
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29298

Timeline

📞
Case Linked Aug 12, 12:15 PM
Case Number: 00518289
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 12, 12:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
2 Technician Assigned Aug 18, 1:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 1h
🚨 13.0 business days
🗓️
2 Status: Scheduled Sep 4, 12:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-12T13:00:00.000+0000, 2025-09-12T14:00:00.000+0000
💵
2x Expenses Added Sep 4, 3:22 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
🔧
Status: Tech On Site by Jason Cunningham Sep 12, 10:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 21h
🚗
Status: Tech Off Site by Jason Cunningham Sep 12, 1:44 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 43m
⏱️
2 4x Labor Added Sep 12, 5:36 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3h 52m, 0m
2.8 business days
📄
3 Status: Ready to Bill Sep 16, 11:25 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Sep 17, 9:45 PM
Invoice Number: SM-241057

Bottlenecks

Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Assigned
Duration: 12.8 business days (threshold: 4.0 business hours)
Exceeded by 12.3 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00518289
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Sep 12, 10:00 AM
Created
Aug 12, 12:41 PM
Invoice #
SM-241057

Work Details (6)

Name Type Status Qty Amount Date
WL-02925302 Expenses Open 1 $0.00 Sep 4, 3:22 PM
WL-02925303 Expenses Open 1 $0.00 Sep 4, 3:22 PM
WL-02934630 Labor Open 0.25 $0.00 Sep 12, 5:36 PM
WL-02934631 Labor Open 1.25 $1,195.00 Sep 12, 5:36 PM
WL-02934632 Travel Open 3 - Sep 12, 5:36 PM
WL-02934633 Expenses Open 1 $0.00 Sep 12, 5:36 PM

Details