Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297315 ↗ ServiceMax

Vital Core HS • Inspection • PSM

📍 Sussex Correctional Institution — 23203 Dupont Blvd, Georgetown DE, 19947

Aug 12, 2025 → Oct 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (22 biz days late)
Active: 36 biz days
🕐 Clock stopped: Invoiced (Oct 2, 2025)
▶ Clock Running
Status: Created
Aug 12 → Aug 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Aug 15 → Sep 15, 2025
20 business days (counted)
Running total: 23 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 26, 2025
9 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 32 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 2, 2025
4 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Completed
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Aug 12, 2025 Invoiced: Oct 2, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 12 → Aug 12 Created ▶ Running 0 0
Aug 12 → Aug 15 Ready for Scheduling ▶ Running 3 3
Aug 15 → Sep 15 Assigned ▶ Running 20 23
Sep 15 → Sep 26 Scheduled ▶ Running 9 32
Sep 26 → Sep 26 Tech On Site ▶ Running 0 32
Sep 26 → Oct 2 Scheduled ▶ Running 4 36
Oct 2 → Oct 2 Completed ▶ Running 0 36
Dispatch 0.0d
Coordinators 39.1d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.1 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Aug 12, 2025 Due: Sep 30, 2025 Completed: Oct 2, 2025 (1 days late)
📅
36.7 days Total Age
⏱️
20.4d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
34.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michael Harris — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 26, 2025
Visit 2 Oct 2, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00518358
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29306
Priority
Standard
Origin
Email
Reason
New Case
Contact
Diana Keen
Owner
Jessica Sells
Created
Aug 12, 2025
Work Orders from this Case (1)
WO-01297315 (current) Invoiced
Inspection • Michael Harris
Created: Aug 12, 2025 • Closed: Oct 2, 2025
Completed with significant delays
Invoiced • 204 days old
🚨
Primary Delay 20.4 days stuck in "Assigned"
⏱️
Total Delay 34.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
20.4d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Incomplete
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15 MOwens Sent email to Diana letting her know the tech is now approved to go onsite. She replied back that 9/25 or 9/26 work for her. Sent reply back to schedule the inspection on 9/26 with eta around 10am.

9/10 MOwens Tech is sending in the completed clearance form


9/8 MOwens Diana replied back about completing the clearance form. Wed, Thur or Fri are usually best

9/8 MOwens Sent an email to Diana Keen about scheduling.

🔧 Work Performed
86 pieces of equipment inspection complete
🔍 Technician Findings
Initial Annual Inspection Service
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29306

Timeline

📞
Case Linked Aug 12, 1:52 PM
Case Number: 00518358
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 12, 2:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Aug 15, 4:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 2h
🚨 20.9 business days
🗓️
▶
2 Status: Scheduled Sep 15, 11:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-26T14:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 22, 9:24 AM
Scheduled For: 2025-09-26T14:30:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Sep 26, 11:02 AM
Status: Tech On Site → Status: Scheduled
🗓️
Status: Scheduled by Matthew Bateman
From: Tech On Site
To: Scheduled
Duration in Previous: 2m
⏱️
7x Labor Added Sep 26, 11:48 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.7333333333333, 6.0333333333333, 2.2333333333333, 90, 91
⏳ 3.8 business days
✔️
Status: Completed by Michael Harris Oct 2, 6:14 AM
From: Scheduled
To: Completed
Duration in Previous: 5d 19h
⏱️
▶
2 Labor Added Oct 2, 6:23 AM
Labor Added → Status: Closed
🏁
Status: Closed by Michael Harris
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.0 business days
⚠️
▶
2 Status: Incomplete Oct 3, 11:42 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 2m
📄
▶
2 Status: Ready to Bill Oct 3, 4:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.9 business days
🧾
Invoice Created Oct 6, 2:17 PM
Invoice Number: SM-242927

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 20.4 business days (threshold: 4.0 business hours)
Exceeded by 19.9 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00518358
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michael Harris
Scheduled
Sep 26, 10:30 AM
Created
Aug 12, 2:09 PM
Invoice #
SM-242927

Work Details (8)

Name Type Status Qty Amount Date
WL-02951822 Labor Open 1.7333333333333 $0.00 Sep 26, 11:48 PM
WL-02951823 Labor Open 6.0333333333333 $2,470.80 Sep 26, 11:48 PM
WL-02951824 Labor Open 2.2333333333333 $0.00 Sep 26, 11:48 PM
WL-02951825 Travel Open 90 - Sep 26, 11:48 PM
WL-02951826 Travel Open 91 - Sep 26, 11:48 PM
WL-02951827 Expenses Open 1 $0.00 Sep 26, 11:48 PM
WL-02951828 Expenses Open 1 $0.00 Sep 26, 11:48 PM
WL-02957244 Labor Open 1 $0.00 Oct 2, 6:23 AM

Details