9/15 MOwens Sent email to Wendy letting her know the tech was approved to go onsite. I let her know that 9/24, 9/29 or 9/30 is available. She replied back requesting 9/30 for the visit. Eta will be around 10am.
9/11 MOwens Sent reply back to Wendy that the tech is getting the clearance form to Kristin Hernandez today for approval.
9/9 MOwens Wendy replied back and said the clearance form has to be approved. Tuesday or Friday would be preferred for scheduling.
9/8 MOwens Called to speak to Wendy Rogers but she was not working today. Will send an email.
🔧Work Performed
25 Pieces of equipment were labeled and inspected
🔍Technician Findings
Initial Annual Inspection Service
⚠️Problem Description
Inspection: Initial Annual Inspection Service
Equip: 0 (initial inspection)
https://www.ebiotrack.com/inspection.php?iid=29307
📧
Email:RE: Community Corrections Treatment Center Initial Medical Equipment Inspection
Completed Sep 15, 2025
From: mowens@emsar.com
To: wrogers@VitalCoreHS.com
Cc: khernandez@VitalCoreHS.com, mharris@emsar.com
Ok. Michael Hariis will see you on 9/30 around 10am.
Thanks
Melissa
From: Wendy Rogers <wrogers@VitalCoreHS.com>
Sent: Monday, September 15, 2025 3:37 PM
To: Melissa Owens <mowens@emsar.com>
Cc: Kristin Hernandez <khernandez@VitalCoreHS.com>
Subject: Re: Community Corrections Treatment Center Initial Medical Equipment Inspection
9/30 please
Wendy Rogers, MBA,
📧
Email:RE: Community Corrections Treatment Center Initial Medical Equipment Inspection
Completed Sep 11, 2025
From: mowens@emsar.com
To: wrogers@VitalCoreHS.com
Cc: khernandez@vitalcorehs.com
Wendy
My tech is completing this form and getting it to Kristin Hernandez today so she can process it for Michael to go into all 8 sites in DE. Kristin will let me know when he is cleared to go onsite based on your preference.
Thanks
Melissa
From: Wendy Rogers <wrogers@VitalCoreHS.com>
Sent: Tuesday, September 9, 2025 10:35 AM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: Community Corrections Treatm
📧
Email:Community Corrections Treatment Center Initial Medical Equipment Inspection
Completed Sep 8, 2025
From: mowens@emsar.com
To: wrogers@vitalcorehs.com
Wendy
I have a work order for an initial medical equipment inspection to be completed at this location in Smyrna DE per contract between Vital Core HS and EMSAR. What days work the best to schedule the inspection and what info do you need from my tech for entry approval? Please call or respond to this email.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://ww
📋
Outbound to +13026596100
Completed Sep 8, 2025
Called to speak to Wendy Rogers but she was not working today. Will send an email.
📅
WO-01297327 - Inspection - Smyrna - Community Corrections Treatment Center
Sep 30, 2025 10:00am – 5:00pm
Work Order: WO-01297327
Account: Vital Core HS
Customer Case Number:
Location: Community Corrections Treatment Center
Address: 875 Smyrna Landing Road, Smyrna, DE 19977
Manufacturer:
Model #:
Serial #:
Contact Name: Wendy Rogers
Contact Phone: 302-659-6100
Contact Email: wrogers@vitalc
Timeline
📞
Case Linked Aug 12, 2:18 PM
Case Number:00518379
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 12, 2:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Aug 15, 1:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 22h
🚨21.0 business days
🗓️
▶
2
Status: Scheduled Sep 15, 3:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-30T14:00:00.000+0000
🚨12.0 business days
🔧
Status: Tech On Site by Michael HarrisSep 30, 10:17 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 18h
⏱️
▶
2
8x Labor Added Sep 30, 9:07 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10h 50m
📄
▶
2
Status: Ready to Bill Oct 1, 11:30 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Oct 5, 10:08 PM
Invoice Number:SM-242539
Bottlenecks
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)