Ship Date:
Delivery Date:
Installation Date: 9/10/2025
No
Kiosk requires BC4k Installed
No
Preferred Installation Date
Model of Kiosk
2014
Preferred Installation Day Warning
None
How will higi connect to the internet
Wifi
Set Installation Date
9/10/2025
Target Go Date:
Days delivery is possible:
Tuesday
SSID (Wifi Network Name):
Publix-Customer
Time location is open (from)
9am
Security Type
None
Time location is open (to)
5pm
Security Key (Network Password)
none
Is there a loading dock
Yes
Ethernet port avail next to power outlet
Location of loading dock
IP Address
Credentials/passes needed to gain entry
No
Subnet Mask
Additional forms needed for delivery
No
Default Gateway
If yes, please specify
Primary DNS
Appt needed to install the unit
No
Secondary DNS
Who should be contacted for the install
Pharmacy
Additional Info or special requirements
Matt Williams (off-site) cell 843-619-7520
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 9/17/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Matt called back. He will have someone on site tomorrow to meet the tech. contact name is Michael. his # is 864-353-5684
9/24 MOwens Per Matt. Sending this to WM to complete on 10/1 as there is not a local tech available
09/16/2025 NFloyd - Per update from Page/Higi:
The grand opening has been rescheduled to 10/08/2025.
Requesting Installation on 10/01/2025 with a 9am to 4pm window
09/10/2025 JFoley - Installation will be rescheduled for next week.
9/4/25 RCook- Chattered:
@[Jessica Foley] This WO has been sent to WM. Thank you!
9/4/25 RCook- Per MBateman in teams call send to WM. We do not have a technician available to take this WO.
Ready Date 9/4/25 BA
🔧Work Performed
removed unit from box - powered on waited for sync - set up wi-fi - verified functionality - veriified with cx - reached out to tech support
🔍Technician Findings
found unit needing installed - all components delivered
⚠️Problem Description
Special Instructions: Matt Williams (off-site) cell 843-619-7520
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
UPDATE as of 09/16/25 -- Grand Opening pushed from 9/17/25 to 10/08/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Ship Date:
Delivery Date:
Installation Date: 10/01/2025
No
Kiosk requires BC4k Installed
No
Preferred Installation Date
Model of Kiosk
2014
Preferred Installation Day Warning
None
How will higi connect to the internet
Wifi
Set Installation Date
9/10/2025
Target Go Date:
Days delivery is possible:
Tuesday
SSID (Wifi Network Name):
Publix-Customer
Time location is open (from)
9am
Security Type
None
Time location is open (to)
5pm
Security Key (Network Password)
none
Is there a loading dock
Yes
Ethernet port avail next to power outlet
Location of loading dock
IP Address
Credentials/passes needed to gain entry
No
Subnet Mask
Additional forms needed for delivery
No
Default Gateway
If yes, please specify
Primary DNS
Appt needed to install the unit
No
Secondary DNS
Who should be contacted for the install
Pharmacy
Additional Info or special requirements
Matt Williams (off-site) cell 843-619-7520
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 10/18/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Oct 1, 2025
Hello,
Apologies this was stuck in my outbox. The install was completed 9/26/2025. Install is complete no issues to report.
Publix 2038
CSA-2014092729
106988
PERIPHERALS
Component Manufacturer Model Online
ADA Keyboard Storm Interface Audio Nav EF 1400 series Online
Blood Pressure SunTech Advantage 2.0 Online
Lower Screen Unknown Unknown Online
Processor GenuineIntel Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz Online
Secondary Monitor KeeTouch KOT-010G-022 Online
Weight Sca
📞
Call
Completed Oct 1, 2025
Unable to confirm any information from EMSAR tech. Tech was rude and dismissive of direction and request of information. Full write up incident will be given to ASM.
📋
Inbound from +18643535684
Completed Sep 26, 2025
Michael called, tech has shown up
📋
Inbound from +18436197520
Completed Sep 25, 2025
Matt called back. He will have someone on site tomorrow to meet the tech. contact name is Michael. his # is 864-353-5684
📋
Outbound to +18436197520
Completed Sep 25, 2025
left message to confirm is someone would be available to at the location tomorrow for the installation.
📋
Outbound to +18438795077
Completed Sep 25, 2025
calling per request from Nicole to confirm someone will be at the location for tech to come in and do the installation on 9/26. est arrival time 9-11. no answer.
Sep 4, 2025 2:55pm
@Jessica Foley This WO has been sent to WM. Thank you!
Sep 15, 2025 2:36pm
@Jessica Foley See email below from Page confirming that this installation has been placed on hold due to the gas leak. We are awaiting a response from Page for next steps.
From: Page Proctor <pproctor@higi.com>
Date: Monday, September 15, 2025 at 1:11 PM
To: Nicole Floyd <nicole.floyd@emsar.com>, Kirsten Walls <kirsten.walls@emsar.com>, J Ornelas <jornelas@higi.com>
Cc: bnerzig@higi.com <bnerzig@higi.com>, Ed Danek <ed.danek@emsar.com>, Amy Halik <ahalik@higi.com>
Subject: RE: follow up needed---RE: Attached BOL standard retail p/u at Emsar 9/4, deliver 9/9 to Publix 2038 dock, Emsar to install 9/10
Hello Nicole,
For Publix 2038 new store install, there was a gas leak on-site that closed the store. I talked with Matt after Kirsten updated and was told that the store was going to be closed for up to a week. They have also now delayed the GO a few weeks, so the Emsar order should have already been placed on hold pending and update from me.
Cc: bnerzig@higi.com <bnerzig@higi.com>, Ed Danek <ed.danek@emsar.com>
Subject: Update on Publix 2038, CF-79219, GO is confirmed 10/8, Emsar to install requested for 10/1, approved timeframe for tech to visit site is 9am to 4pm
Hello Emsar,
CF-79219
I talked with Matt (off site contact) and we agreed to the below updates.
Updates-
REQUESTED Installation Date: 10/1 approved timeframe for tech to visit site is 9am to 4pm
Grand Opening 10/8/25
Sep 24, 2025 3:05pm
@Jessica Foley @Stephanie Ramen This is going back over to WM. do you have an assigment open for this install.
Sep 25, 2025 12:16pm
@Nicole Floyd @Melissa Owens Matt called back. He will have someone on site tomorrow to meet the tech. contact name is Michael. I got his # should you need it. It is 864-353-5684.
Sep 25, 2025 12:22pm
@Jessica Foley @Stephanie Ramen This Wo is assigned and scheduled on EMSAR tech Rozier Cole for 9/26. So please cancel the WM assignment.
Work Order: WO-01297390
Account: HIGI LLC
Customer Case Number:
Location: Publix 2038
Address: 2700 N Main St, Suite A, Summerville, SC 29486
Manufacturer:
Model #:
Serial #:
Contact Name:
Contact Phone: 843-619-7520
Contact Email:
Due Date: 10/1/2025
Scheduled Date/Time: 2025-09-26 15:00:00
O
JPG
CSA-2014092729-6
Sep 24, 2025
JPG
CSA-2014092729-1
Sep 24, 2025
JPG
CSA-2014092729-5
Sep 24, 2025
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2014092729- door
Sep 24, 2025
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CSA-2014092729-3
Sep 24, 2025
JPG
CSA-2014092729-4
Sep 24, 2025
JPG
CSA-2014092729-2
Sep 24, 2025
PNG
higi results
Sep 26, 2025
JPG
higi sn.model
Sep 26, 2025
JPG
higi 1
Sep 26, 2025
JPG
higi 5
Sep 26, 2025
JPG
publix 2038 checklist
Sep 26, 2025
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higi 4
Sep 26, 2025
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higi 2
Sep 26, 2025
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higi 3
Sep 26, 2025
JPG
higi packing slip
Sep 26, 2025
Timeline
📞
Case Linked Aug 12, 4:25 PM
Case Number:00518469
Subject:Publix 2038
Status:Closed
📋
▶
2
Work Order Created Aug 12, 4:31 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:4m
📦
▶
2
Parts Requested Aug 12, 6:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Phillip Castillo
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 16m
⚠️7.6 business days
🏭
Status: Production by Bryan AllphinAug 21, 9:29 AM
From:Awaiting Parts
To:Production
Duration in Previous:8d 14h
⚠️9.0 business days
🚚
Status: Logistics by Bryan AllphinSep 3, 8:40 AM
From:Production
To:Logistics
Duration in Previous:12d 23h
⏳2.0 business days
📅
Status: Ready for Scheduling by Brittany PetersSep 4, 1:26 PM
From:Logistics
To:Ready for Scheduling
Duration in Previous:1d 4h
👷
▶
2
Technician Assigned Sep 4, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 17m
📋
▶
2
Status: Accepted Sep 4, 3:06 PM
Status: Accepted → Dispatch Scheduled
📅
Dispatch Scheduled by Jessica Foley
Scheduled For:2025-09-10T12:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Jessica FoleySep 10, 2:55 PM
Scheduled For:2025-09-15T12:00:00.000+0000
⏳4.0 business days
⏸️
Status: On Hold by Nicole FloydSep 15, 2:39 PM
From:Scheduled
To:On Hold
Duration in Previous:10d 23h
📅
Status: Ready for Scheduling by Nicole FloydSep 16, 2:14 PM