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WO-01297407 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Magnolia ST School Health Clinic Services — 4630 Magnolia Dr., Moss Point MS, 39563

Aug 13, 2025 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (40 biz days late)
Active: 53 biz days
🕐 Clock stopped: Tech Off Site (Oct 29, 2025)
▶ Clock Running
Status: Created
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 29, 2025
12 business days (counted)
Running total: 12 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Aug 29 → Oct 9, 2025
28 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 40 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 22, 2025
8 business days (counted)
Running total: 48 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 29, 2025
5 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 53 of ? biz days used
Created: Aug 13, 2025 Tech Off Site: Oct 29, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 13 → Aug 13 Created ▶ Running 0 0
Aug 13 → Aug 29 Ready for Scheduling ▶ Running 12 12
Aug 29 → Oct 9 Assigned ▶ Running 28 40
Oct 9 → Oct 9 Entered ▶ Running 0 40
Oct 9 → Oct 9 On Hold ▶ Running 0 40
Oct 9 → Oct 22 Assigned ▶ Running 8 48
Oct 22 → Oct 29 Scheduled ▶ Running 5 53
Oct 29 → Oct 29 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Holding 1.0d (excluded)
Coordinators 56.2d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
1.0 days
Coordinators
56.2 days
Over SLA
Field Work
1.3 days
Billing
0.0 days
Created: Aug 13, 2025 Due: Oct 11, 2025 Completed: Oct 29, 2025 (17 days late)
📅
54.0 days Total Age
⏱️
28.8d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
52.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518537
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 32 pieces https://www.ebiotrack.com/inspection.php?iid=29330
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney Gresham
Owner
Leona Coonrod
Created
Aug 13, 2025
Work Orders from this Case (1)
WO-01297407 (current) Invoiced
Inspection • Jason Cunningham
Created: Aug 13, 2025 • Closed: Oct 29, 2025
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 28.8 days stuck in "Assigned"
⏱️
Total Delay 52.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
37.2d / 0.5d SLA
On Hold
1.0d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/25 AJinerson - Call/Email logged on WO-01297407.

Received call from Margie who confirmed scheduling the below 4 school locations she assists with for Weds. 10/29. School clinics will be open this day from 7:30 a.m. - 4:00 p.m.

Sent email to Margie for scheduling sites per below, starting with Magnolia site first stop with eta between 7:30 a.m. - 9:30 a.m.


1st stop:

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 32 PCS

 

2nd stop:

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 14 PCS

 

3rd stop:

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 School Health Moss Point, MS 39563 - WO-01297164 14 PCS

 

4th stop:

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS 


10/21/25 AJinerson - Call logged on WO-01300523. 

Called number we have listed in system for Rodney #228-386-1145 to schedule remaining Oct. Inspections now that we have week that tech can travel (10/27 - 10/31). 

Rodney was driving at time of call and said it would be best to schedule via email, will follow up with email. 


10/9/25 RCook- Received email from Rodney Gresham on 10/7/25 asking to call him. Called and no answer. Could not leave message. Escalated to account manager due to contact issues. See logged calls and emails on WO-01307607


10/9/25 RCook- LM at 228-386-1112 to schedule. See logged call on WO-01307607


10/08/2025 LHill-sent email to Rodney Gresham at rgresham@coastalfamilyhealth.org trying to schedule. See logged email.


10/07/2025 LHill-sent email to Rodney Gresham at rgresham@coastalfamilyhealth.org trying to schedule. See logged email.

🔧 Work Performed
10/29 Jason - Inspection Complete - Performed inspection on 33 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 32 pieces https://www.ebiotrack.com/inspection.php?iid=29330

Timeline

📞
Case Linked Aug 13, 7:00 AM
Case Number: 00518537
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 13, 8:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 4h
⏳ 2.0 business days
👷
Technician Assigned by Rhea Berry Sep 2, 9:47 AM
Technician: a0h5A00000HDTD8QAP, Jason Cunningham
🚨 28.0 business days
🆕
Status: Entered by Rhea Berry Oct 9, 8:42 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 40d 19h, 0m
👷
▶
2 Status: Assigned Oct 9, 4:42 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Jason Cunningham
⚠️ 8.9 business days
📅
▶
2 Dispatch Scheduled Oct 22, 11:53 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 12d 19h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 29, 9:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
🚗
Status: Tech Off Site by Jason Cunningham Oct 29, 11:12 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 10m
⏱️
▶
2 3x Labor Added Oct 29, 7:33 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 8h 21m, 0m
📄
▶
2 Status: Ready to Bill Oct 30, 9:46 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 1, 1:39 PM
Invoice Number: SM-245125

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 28.8 business days (threshold: 4.0 business hours)
Exceeded by 28.3 business days
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

📞
Case 00518537
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 29, 8:30 AM
Created
Aug 13, 8:38 AM
Invoice #
SM-245125

Work Details (3)

Name Type Status Qty Amount Date
WL-02988788 Labor Open 0.75 $0.00 Oct 29, 7:33 PM
WL-02988789 Labor Open 2.25 $1,195.00 Oct 29, 7:33 PM
WL-02988790 Travel Open 38 - Oct 29, 7:33 PM

Details