Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297413 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Hazel Park, MI — 1142 E 9 Mile Rd, Hazel Park MI, 48030

Aug 13, 2025 → Oct 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (28 biz days late)
Active: 41 biz days
🕐 Clock stopped: Tech Off Site (Oct 10, 2025)
▶ Clock Running
Status: Created
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Aug 13 → Sep 29, 2025
32 business days (counted)
Running total: 32 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 10, 2025
9 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 41 of ? biz days used
Created: Aug 13, 2025 Tech Off Site: Oct 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 13 → Aug 13 Created ▶ Running 0 0
Aug 13 → Aug 13 Ready for Scheduling ▶ Running 0 0
Aug 13 → Sep 29 Assigned ▶ Running 32 32
Sep 29 → Oct 10 Scheduled ▶ Running 9 41
Oct 10 → Oct 10 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 42.9d
Field Work 1.2d
Billing 13.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.9 days
Over SLA
Field Work
1.2 days
Billing
13.3 days
Over SLA
Created: Aug 13, 2025 Due: Oct 11, 2025 Completed: Oct 10, 2025 (1 days early)
📅
42.0 days Total Age
⏱️
32.8d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
52.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00518540
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 94 pieces https://www.ebiotrack.com/inspection.php?iid=29328
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christopher Davis
Owner
Leona Coonrod
Created
Aug 13, 2025
Work Orders from this Case (1)
WO-01297413 (current) Invoiced
Inspection • Jon Kuehl
Created: Aug 13, 2025 • Closed: Oct 10, 2025
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 32.8 days stuck in "Assigned"
⏱️
Total Delay 52.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
32.8d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
13.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection. Replaced 1 inflation bulb and 1 11720 head bulb.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 94 pieces https://www.ebiotrack.com/inspection.php?iid=29328

Timeline

📞
Case Linked Aug 13, 7:00 AM
Case Number: 00518540
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 13, 8:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 13, 1:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 37m
🚨 33.0 business days
🗓️
▶
2 Status: Scheduled Sep 29, 4:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-10-10T12:00:00.000+0000
⚠️ 10.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Oct 10, 8:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 16h
🚗
Status: Tech Off Site by Jonathan Kuehl Oct 10, 1:51 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 26m
✔️
Status: Completed by Jonathan Kuehl Oct 10, 5:38 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3h 46m
🔩
▶
2 7x Parts Added Oct 10, 5:46 PM
7x Parts Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 1.8 business days
📄
Status: Ready to Bill by Nancy Suarez Oct 14, 6:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
🚨 13.7 business days
📨
Status: Invoice Pending by Diane Patton Oct 31, 3:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 21h
💰
Status: Invoiced by Diane Patton Oct 31, 4:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:33 AM
Invoice Number: SM-245414

Bottlenecks

Assigned
Duration: 32.8 business days (threshold: 4.0 business hours)
Exceeded by 32.3 business days
Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 13.2 business days (threshold: 1.0 business days)
Exceeded by 12.2 business days

🔗 Related Artifacts

📞
Case 00518540
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Oct 10, 8:00 AM
Created
Aug 13, 8:52 AM
Invoice #
SM-245414

Work Details (7)

Name Type Status Qty Amount Date
WL-02967034 Parts Open 1 $20.85 Oct 10, 5:46 PM
WL-02967035 Parts Open 1 $12.37 Oct 10, 5:46 PM
WL-02967036 Labor Open 2.6 $0.00 Oct 10, 5:46 PM
WL-02967037 Labor Open 5.4333333333333 $2,413.20 Oct 10, 5:46 PM
WL-02967038 Labor Open 3.15 $0.00 Oct 10, 5:46 PM
WL-02967039 Travel Open 150 - Oct 10, 5:46 PM
WL-02967040 Travel Open 158 - Oct 10, 5:46 PM

Details