8/18/25 AJinerson - Called site number from Google for correct address. (706) 841-9719. Spoke with Dominic (operator) who said this is a new site and unsure if they're open yet. Spoke with Laticia who transferred me to Hope and confirmed scheduling tech visit for Thursday, 9/4 with arrival between 9am-10am.
8/18/25 AJinerson - Site number from Google (706) 841-9719
8/18/25 AJinerson - Called POC to schedule tech visit. Spoke with Brittney who informed me this is a number for an apartment complex in Orlando, FL and no affiliation with Centerwell and they do not know who Hope Hanna is.
🔧Work Performed
9/4 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER - COMPLETED INITIAL ANNUAL INSPECTION + EBT SETUP OF 32 DEVICES (ALL PASS) - VERIFIED ALL AREAS HAD BEEN COVERED - ADVISED CUSTOMER OF DEVICE STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
9/4 DI: INITIAL ANNUAL INSPECTION + EBT SETUP
⚠️Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=29321
📋
Outbound to +17068419719
Completed Aug 18, 2025
8/18/25 AJinerson - Called site number from Google for correct address. (706) 841-9719. Spoke with Dominic (operator) who said this is a new site and unsure if they're open yet. Spoke with Laticia who transferred me to Hope and confirmed scheduling tech visit for Thursday, 9/4 with arrival between 9am-10am.
📋
Outbound to +14073059557
Completed Aug 18, 2025
8/18/25 AJinerson - Called POC to schedule tech visit. Spoke with Brittney who informed me this is a number for an apartment complex in Orlando, FL and no affiliation with Centerwell and they do not know who Hope Hanna is.
📅
WO-01297421 - Inspection - Augusta - Centerwell - Wrightsboro Road
Sep 4, 2025 9:00am – 2:00pm
Work Order: WO-01297421
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - Wrightsboro Road
Address: 3435 Wrightsboro Road Suite 1202, Augusta, GA 30909
Manufacturer:
Model #:
Serial #:
Contact Name: Hope Hanna
Contact Phone: 407-305-9557
Contact Email: hhanna@centerwell.c
Timeline
📞
Case Linked Aug 13, 1:00 AM
Case Number:00518529
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 13, 8:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Aug 18, 1:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 4h
📅
▶
2
Dispatch Scheduled Aug 18, 1:16 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From:Assigned
To:Scheduled
Duration in Previous:9m
🚨13.0 business days
🔧
Status: Tech On Site by Dylan IngrahamSep 4, 10:24 AM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 21h
✔️
▶
2
Status: Completed Sep 4, 3:52 PM
Status: Completed → 4x Labor Added
⏱️
4x Labor Added
Type:Labor, Travel, Expenses
Status:Open
Qty:0.5, 4, 1
🏁
Status: Closed by Dylan IngrahamSep 4, 10:40 PM
From:Completed
To:Closed
Duration in Previous:6h 48m
⏳2.2 business days
📄
Status: Ready to Bill by Diane PattonSep 8, 5:59 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 19h, 0m
🧾
Invoice Created Sep 9, 4:54 PM
Invoice Number:SM-240344
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)