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WO-01297461 ↗ ServiceMax

CHILDRENS HOSPITAL AKRON • Preventive Maintenance • PSM

📍 Childrens Hospital Akron - Market St. — 6505 Market St, Youngstown OH, 44512

Aug 13, 2025 → Oct 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (34 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Aug 13 → Sep 5, 2025
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 16 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Sep 5 → Sep 30, 2025
17 business days (counted)
Running total: 33 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 21, 2025
14 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 47 of ? biz days used
Created: Aug 13, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 13 → Aug 13 Created ▶ Running 0 0
Aug 13 → Aug 13 Ready for Scheduling ▶ Running 0 0
Aug 13 → Sep 5 Assigned ▶ Running 16 16
Sep 5 → Sep 5 Entered ▶ Running 0 16
Sep 5 → Sep 30 Assigned ▶ Running 17 33
Sep 30 → Oct 21 Scheduled ▶ Running 14 47
Oct 21 → Oct 21 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Coordinators 50.2d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.2 days
Over SLA
Field Work
1.0 days
Created: Aug 13, 2025 Due: Oct 31, 2025 Completed: Oct 21, 2025 (10 days early)
📅
47.7 days Total Age
⏱️
18.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
47.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518525
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM Equip: 5 https://www.ebiotrack.com/inspection.php?iid=29316
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bill Spradlin
Owner
John Rolston
Created
Aug 13, 2025
Work Orders from this Case (1)
WO-01297461 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Aug 13, 2025 • Closed: Oct 21, 2025
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 18.0 days stuck in "Assigned"
⏱️
Total Delay 47.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
34.5d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8/2025 CRamen per LYoder to re-assign to Teddie


8/19/2025 CRamen left a vm for Bill to return call to schedule Octobers PMs.


8/13/2025 CRamen left a vm for Bill to return call to schedule Octobers PMs.

🔧 Work Performed
Stryker Corporation - Stryker 6390 PowerLoad Serial #: 141040452 - Asset ID: 13254590 Stryker Medical - 6506 PowerPro Serial #: 2204003500353 - Asset ID: 13254598 Stryker Medical - 6392 PerformanceLoad Serial #: 2024000900053 - Asset ID: 13254589 Stryker Medical - 6506 PowerPro Serial #: 2207003500308 - Asset ID: 13254597 Stryker Medical - 6516 Power-Pro IT Serial #: 2402003600003 - Asset ID: 13254596 Stryker Medical - 6516 Power-Pro IT Serial #: 180640725 - Asset ID: 13254595 Stryker Medical - 6516 Power-Pro IT Serial #: 2110003600014 - Asset ID: 13254594 Stryker Medical - 6510 Power-Pro IT Serial #: 110339346 - Asset ID: 13254593 Stryker Medical - 6507 Power-Pro 2 Serial #: 2501002806 - Asset ID: 13254366 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900133 - Asset ID: 13254608 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 150741492 - Asset ID: 13254609
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM Equip: 5 https://www.ebiotrack.com/inspection.php?iid=29316

Timeline

📞
Case Linked Aug 13, 1:00 AM
Case Number: 00518525
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 13, 10:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Aug 13, 3:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0h6e00000IIBOvAAP, Dustin Antolin
🚨 17.0 business days
🆕
▶
2 Status: Entered Sep 5, 11:04 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Teddie Bracken
🚨 18.0 business days
🗓️
▶
2 Status: Scheduled Sep 30, 11:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2025-10-21T10:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Teddie Bracken Oct 21, 8:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 21h
💵
Expenses Added Oct 21, 2:03 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Oct 21, 5:20 PM
Status: Completed → 23x Labor Added → Status: Closed
⏱️
23x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 55, 1.5, 80, 0.75, 0.5, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Oct 23, 4:00 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:40 PM
Invoice Number: SM-244473

Bottlenecks

Assigned
Duration: 16.5 business days (threshold: 4.0 business hours)
Exceeded by 16.0 business days
Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00518525
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Oct 21, 6:00 AM
Created
Aug 13, 10:03 AM
Invoice #
SM-244473

Work Details (24)

Name Type Status Qty Amount Date
WL-02978514 Expenses Open 1 $0.00 Oct 21, 2:03 PM
WL-02978839 Labor Open 1 $0.00 Oct 21, 5:21 PM
WL-02978840 Travel Open 55 $0.00 Oct 21, 5:21 PM
WL-02978841 Labor Open 1.5 $0.00 Oct 21, 5:21 PM
WL-02978842 Travel Open 80 $0.00 Oct 21, 5:21 PM
WL-02978843 Labor Open 0.75 $0.00 Oct 21, 5:21 PM
WL-02978844 Labor Open 0.75 $0.00 Oct 21, 5:21 PM
WL-02978845 Labor Open 0.75 $0.00 Oct 21, 5:21 PM
WL-02978846 Labor Open 0.75 $0.00 Oct 21, 5:21 PM
WL-02978847 Labor Open 0.75 $0.00 Oct 21, 5:21 PM
WL-02978848 Labor Open 0.75 $0.00 Oct 21, 5:21 PM
WL-02978849 Labor Open 0.75 $0.00 Oct 21, 5:21 PM
WL-02978850 Labor Open 1 $0.00 Oct 21, 5:21 PM
WL-02978851 Labor Open 0.5 $0.00 Oct 21, 5:21 PM
WL-02978852 Labor Open 1 $0.00 Oct 21, 5:21 PM
WL-02978853 Labor Open 0.25 $0.00 Oct 21, 5:21 PM
WL-02978854 Parts Open 1 $9.02 Oct 21, 5:21 PM
WL-02978855 Parts Open 1 $9.02 Oct 21, 5:21 PM
WL-02978856 Parts Open 1 $18.86 Oct 21, 5:21 PM
WL-02978857 Parts Open 1 $21.29 Oct 21, 5:21 PM
WL-02978858 Parts Open 1 $9.02 Oct 21, 5:21 PM
WL-02978859 Parts Open 1 $9.02 Oct 21, 5:21 PM
WL-02978860 Parts Open 1 $18.86 Oct 21, 5:21 PM
WL-02978861 Parts Open 1 $21.29 Oct 21, 5:21 PM

Details