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WO-01297465 ↗ ServiceMax

RAYUS RADIOLOGY NY • Preventive Maintenance • PSM

📍 Rayus Radiology - Wyoming County Comm. Hosp. — 400 N MAIN ST, Warsaw NY, 14569

Aug 13, 2025 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (7 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 13 → Aug 14, 2025
1 business day (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Aug 14 → Sep 11, 2025
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 20 of ? biz days used
Created: Aug 13, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 13 → Aug 13 Created ▶ Running 0 0
Aug 13 → Aug 13 Ready for Scheduling ▶ Running 0 0
Aug 13 → Aug 14 Assigned ▶ Running 1 1
Aug 14 → Sep 11 Scheduled ▶ Running 19 20
Sep 11 → Sep 11 Tech On Site ▶ Running 0 20
Sep 11 → Sep 11 04-Scheduled ▶ Running 0 20
Dispatch 0.0d
Coordinators 22.2d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.2 days
Over SLA
Field Work
0.8 days
Created: Aug 13, 2025 Due: Sep 30, 2025 Completed: Sep 11, 2025 (19 days early)
📅
21.0 days Total Age
⏱️
20.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00518526
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM Equip: 0 (initial inspection) https://www.ebiotrack.com/inspection.php?iid=29319
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jenny Hoover
Owner
John Rolston
Created
Aug 13, 2025
Work Orders from this Case (1)
WO-01297465 (current) Invoiced
Preventive Maintenance • Erwin Forster
Created: Aug 13, 2025 • Closed: Sep 11, 2025
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 20.0 days stuck in "Scheduled"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
04-Scheduled
0.0d
Completed
0.7d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/19 KSmith -- Rescheduled for 9/11 with Terry, due to FSE PTO

8/18 EForster: Customer has 1 Ferno non metallic stretcher staitoned outside the MRI unit.

8/14 KSmith -- Scheduled for 9/4 with Terry

8/14 KSmith -- Per Terry, they do not have any EMS equipment. Advised to check with the hospital, as they did not make the request for service. Asked Terry if they had the contact information for who we should reach out to by chance.

8/14 KSmith -- Per Jenny, Terry is the POC

Terry Rabideau <Terry.Rabideau@rayusradiology.com>

8/14 KSmith -- Sent email to schedule for 9/4

🔧 Work Performed
Inspected 1 item
🔍 Technician Findings
Inspection
⚠️ Problem Description
Inspection: Annual Equipment PM Equip: 0 (initial inspection) https://www.ebiotrack.com/inspection.php?iid=29319

Timeline

📞
Case Linked Aug 13, 1:00 AM
Case Number: 00518526
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 13, 10:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 13, 4:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 35m
🗓️
▶
2 Status: Scheduled Aug 14, 11:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-04T13:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 19, 11:58 AM
Scheduled For: 2025-09-11T15:30:00.000+0000
🚨 17.0 business days
🔧
Status: Tech On Site by Erwin Forster Sep 11, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 1h
⏱️
▶
3 Labor Added Sep 11, 1:10 PM
Labor Added → Status: 04-Scheduled → Status: Completed
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 25m
✔️
Status: Completed by Erwin Forster
From: 04-Scheduled
To: Completed
Duration in Previous: 1m
⏱️
2x Labor Added Sep 11, 6:41 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 51
🏁
Status: Closed by Erwin Forster Sep 11, 6:49 PM
From: Completed
To: Closed
Duration in Previous: 5h 37m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Sep 15, 2:05 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 19h, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number: SM-240983

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00518526
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
Sep 11, 11:30 AM
Created
Aug 13, 10:07 AM
Invoice #
SM-240983

Work Details (3)

Name Type Status Qty Amount Date
WL-02932488 Labor Open 0.5 $0.00 Sep 11, 1:10 PM
WL-02932974 Labor Open 1.25 $0.00 Sep 11, 6:41 PM
WL-02932975 Travel Open 51 $0.00 Sep 11, 6:41 PM

Details