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WO-01297509 ↗ ServiceMax

Greater Lowell Pediatrics • Inspection • PSM

📍 Greater Lowell Pediatrics - Westford — 506 Groton Rd, Westford MA, 01886

Aug 13, 2025 → Oct 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (21 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Aug 13 → Aug 25, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 8 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Aug 25 → Sep 23, 2025
20 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 28 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 1, 2025
6 business days (counted)
Running total: 34 of ? biz days used
Created: Aug 13, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Aug 13 → Aug 13 Created ▶ Running 0 0
Aug 13 → Aug 13 Ready for Scheduling ▶ Running 0 0
Aug 13 → Aug 13 Assigned ▶ Running 0 0
Aug 13 → Aug 25 Scheduled ▶ Running 8 8
Aug 25 → Aug 25 Entered ▶ Running 0 8
Aug 25 → Aug 25 Assigned ▶ Running 0 8
Aug 25 → Sep 23 Scheduled ▶ Running 20 28
Sep 23 → Sep 23 Entered ▶ Running 0 28
Sep 23 → Sep 23 Assigned ▶ Running 0 28
Sep 23 → Oct 1 Scheduled ▶ Running 6 34
Dispatch 0.0d
Coordinators 36.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Aug 13, 2025 Due: Oct 31, 2025 Completed: Oct 1, 2025 (30 days early)
📅
35.0 days Total Age
⏱️
20.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
32.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00518581
Greater Lowell Pediatrics - Westford
Closed
I just spoke with Peter and he advised this site is due for inspection in October (We scheduled for 10/1), but there is not an open inspection WO yet in SMX. Annual Equipment Electrical Safety Test And Calibration Service Equipment: 3 https://www.ebiotrack.com/inspection.php?iid=29339
Priority
Standard
Origin
Email
Reason
New Case
Contact
Peter Bouisos
Owner
Shelby Robinson
Created
Aug 13, 2025
Work Orders from this Case (1)
WO-01297509 (current) Invoiced
Inspection • Yves Dessin
Created: Aug 13, 2025 • Closed: Oct 1, 2025
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 20.8 days stuck in "Scheduled"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
36.3d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13 KSmith -- Scheduled for 10/1 with Peter on WO-01295521
🔧 Work Performed
Arrived at site Inspected and calibration verified 2 devices All 2 devices passed
🔍 Technician Findings
Arrived at site Inspected and calibration verified 2 devices All 2 devices passed
⚠️ Problem Description
I just spoke with Peter and he advised this site is due for inspection in October (We scheduled for 10/1), but there is not an open inspection WO yet in SMX. Annual Equipment Electrical Safety Test And Calibration Service Equipment: 3 https://www.ebiotrack.com/inspection.php?iid=29339

Timeline

📞
Case Linked Aug 13, 9:15 AM
Case Number: 00518581
Subject: Greater Lowell Pediatrics - Westford
Status: Closed
📋
▶
2 Work Order Created Aug 13, 11:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Aug 13, 12:14 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 47m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-01T17:00:00.000+0000
⚠️ 9.0 business days
🆕
▶
4 Status: Entered Aug 25, 1:30 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-01T17:00:00.000+0000
🚨 21.0 business days
🆕
▶
4 Status: Entered Sep 23, 3:30 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Yves Dessin
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-01T15:30:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Sep 24, 4:43 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-01T15:00:00.000+0000
⚠️ 5.9 business days
⏱️
▶
3 2x Labor Added Oct 1, 11:41 AM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Scheduled
To: Completed
Duration in Previous: 7d 20h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Oct 3, 3:11 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:15 PM
Invoice Number: SM-242914

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 20.8 business days (threshold: 2.0 business days)
Exceeded by 18.8 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00518581
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Oct 1, 11:00 AM
Created
Aug 13, 11:26 AM
Invoice #
SM-242914

Work Details (2)

Name Type Status Qty Amount Date
WL-02955993 Labor Open 0.5 $100.00 Oct 1, 11:41 AM
WL-02955994 Labor Open 0.75 $75.00 Oct 1, 11:41 AM

Details