Q-00029505
How many pieces of equipment are in need of attention? 7
Manufacturer & Model: Ferno
Serial: unkown
Issue: All Stair Chairs need PMs
7 ea ferno 59T Stair Chairs
Sales Tax Exempt Yes
9/10/25 Dpatton - PM price is not billing on this rate card.
8/18 KKelch called Christy to schedule for 9/8 between 9 and 10 am. Customer confirmed.
08/13/2025 SRobinson- Waiting for location to be created in EBT so I can add SO to this WO.
🔧Work Performed
Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279853 - Asset ID: 13206314
Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279857 - Asset ID: 13206313
Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279854 - Asset ID: 13206312
Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279856 - Asset ID: 13206316
Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279855 - Asset ID: a0C6e00000tlIuDEAU
Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279858 - Asset ID: 13206317
Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279859 - Asset ID: 13206311
Ferno Washington Inc - 59T EZ-Glide
Serial #: 16N-362651 - Asset ID: 13206315
🔍Technician Findings
performed the annual inspection on 7 stair chairs. Any issues that were found during the pm\'s are noted on the pm inspection report
⚠️Problem Description
Q-00029505
How many pieces of equipment are in need of attention? 7
Manufacturer & Model: Ferno
Serial: unkown
Issue: All Stair Chairs need PMs
7 ea ferno 59T Stair Chairs
Sales Tax Exempt Yes
https://www.ebiotrack.com/inspection.php?iid=29344
📋
Inbound from +19133645760
Completed Sep 29, 2025
Customer has been trying to reach an account manager but isnt getting any luck. Tried transferring to Natosha to see if she can assist with her issue.
📋
Outbound to +19133645760
Completed Aug 18, 2025
8/18 KKelch called Christy to schedule for 9/8 between 9 and 10 am. Customer confirmed.
Sep 9, 2025 6:09pm
hi @Thomas Langenberg Work Performed notes didn't sync; please update EBT WO Status to "Completed" and resync when you get a chance please. @Craig Dempsey @Ben Saur
📅
WO-01297642 - Preventive Maintenance - Leavenworth - Leavenworth County EMS
Sep 8, 2025 10:00am – 2:00pm
Work Order: WO-01297642
Account: LEAVENWORTH COUNTY EMS
Customer Case Number:
Location: Leavenworth County EMS
Address: 500 Eisenhower RdSuite C103, Leavenworth, KS 66048
Manufacturer:
Model #:
Serial #:
Contact Name: Christy Johnson
Contact Phone: 9133645760
Contact Email: cjohnson@leavenworthc
Timeline
📞
Case Linked Aug 13, 8:25 AM
Case Number:00518562
Subject:L2 review - EMS
Status:Closed
📋
Work Order Created Aug 13, 5:04 PM
Work Order:WO-01297642
Type:Preventive Maintenance
Priority:PSM
📅
Status: Ready for Scheduling by Shelby RobinsonAug 13, 5:15 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:11m
⏳2.8 business days
👷
▶
2
Technician Assigned Aug 15, 10:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 17h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Aug 18, 11:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-08T14:00:00.000+0000
🚨15.0 business days
🔧
Status: Tech On Site by Thomas LangenbergSep 8, 9:54 AM
From:Scheduled
To:Tech On Site
Duration in Previous:20d 22h
⏱️
3x Labor Added Sep 8, 11:44 AM
Type:Labor, Travel
Status:Open
Qty:1.0666666666667, 0.35, 30
⏱️
Labor Added Sep 8, 12:14 PM
Type:Labor
Status:Open
Qty:0.083333333333333
⏱️
Labor Added Sep 8, 1:12 PM
Type:Labor
Status:Open
Qty:0.41666666666667
🚗
2x Travel Added Sep 8, 3:46 PM
Type:Travel, Labor
Status:Open
Qty:36, 1.2166666666667
⏱️
▶
2
7x Labor Added Sep 8, 3:52 PM
7x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:5h 59m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonSep 9, 6:03 PM
From:Closed, Billing Review
To:Billing Review, Tech Off Site
Duration in Previous:1d 2h, 0m
✏️
Status: WO Correction Needed by Rhonnie ReevesSep 10, 8:17 AM
From:Tech Off Site
To:WO Correction Needed
Duration in Previous:14h 13m
🏁
Status: Closed by Ben SaurSep 10, 10:12 AM
From:WO Correction Needed
To:Closed
Duration in Previous:1h 54m
💵
Status: Billing Review by Diane PattonSep 10, 12:28 PM
From:Closed
To:Billing Review
Duration in Previous:2h 15m
🚨14.0 business days
📄
Status: Ready to Bill by Diane PattonSep 29, 6:16 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:19d 5h
⏳2.7 business days
📨
Status: Invoice Pending by Diane PattonOct 1, 4:24 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 22h
💰
Status: Invoiced by Diane PattonOct 1, 4:29 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
🚨10.9 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number:SM-242576
Bottlenecks
Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Billing Review
Duration: 13.9 business days (threshold: 2.0 business days)
Exceeded by 11.9 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)