Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (44 biz days late)
🕐 Clock stopped: Tech Off Site (Nov 4, 2025)
▶ Clock Running
Status: Created
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Assigned
Aug 14 → Nov 3, 2025
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 56 of ? biz days used
Created: Aug 14, 2025
Tech Off Site: Nov 4, 2025
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 14 → Aug 14 |
Created |
▶ Running
|
0 |
0 |
| Aug 14 → Aug 14 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Aug 14 → Nov 3 |
Assigned |
▶ Running
|
55 |
55 |
| Nov 3 → Nov 4 |
Scheduled |
▶ Running
|
1 |
56 |
| Nov 4 → Nov 4 |
Tech On Site |
▶ Running
|
0 |
56 |
Coordinators
58.4 days
Over SLA
Created: Aug 14, 2025
Due: Oct 31, 2025
Completed: Nov 4, 2025 (3 days late)
⏱️
56.0d in Assigned
Longest Stage
🔄
9 transitions
Status Changes
⚠️
56.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🎫
Case #00518901
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service
27 Pcs
https://www.ebiotrack.com/inspection.php?iid=29347
🚨
Primary Delay
56.0 days stuck in "Assigned"
⏱️
Total Delay
56.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.4d
/ 1.0d SLA
Assigned
56.0d
/ 0.5d SLA
Scheduled
2.0d
/ 2.0d SLA
Tech On Site
0.3d
/ 1.0d SLA
Tech Off Site
0.7d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
10-22-25 JK Spoke with Kyle and he said that the inspection visit can be done when the part arrives for the chair that needs repair. WO-01306380
Keith said the part was ordered yesterday.
🔧
Work Performed
Performed annual inspection.
No travel.
🔍
Technician Findings
All unit s working upon arrival.
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
27 Pcs
https://www.ebiotrack.com/inspection.php?iid=29347
📅
WO-01297668 - Inspection - Livonia - ADCS - 322 - Livonia
Nov 4, 2025 8:00am – 4:00pm
Work Order: WO-01297668
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 322 - Livonia
Address: 16826 Newburgh Rd, Livonia, MI 48154
Manufacturer:
Model #:
Serial #:
Contact Name: Atalie Garmo
Contact Phone: 248-880-9801
Contact Email:
Due Date: 1
Timeline
📞
Case Number:
00518901
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
3h 17m
🗓️
📅
Scheduled For:
2025-11-04T13:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
1d 3h
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
2h 3m
✔️
🔩
Type:
Parts, Labor
Status:
Open
Qty:
1, 2.0666666666667
🏁
From:
Completed
To:
Closed
Duration in Previous:
3m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
0m
🧾
Invoice Number:
SM-245750
Bottlenecks
Assigned
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02996216 |
Parts |
Open |
1 |
$261.01 |
Nov 4, 6:10 PM |
| WL-02996217 |
Labor |
Open |
2.0666666666667 |
$3,100.00 |
Nov 4, 6:10 PM |