From: CAROL.WOLTERSDORF@evernorth.com
To: ksmith@emsar.com
That’s perfect!
CAROL WOLTERSDORF
RN BSN
Evernorth Workplace Care
900 Cottage Grove Road, A5HEA
Bloomfield, CT 06002
O:860.226.4500
F: 860.226.3262
EVERNORTH.COM
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, August 15, 2025 12:24 PM
To: Woltersdorf, Carol A <CAROL.WOLTERSDORF@evernorth.com>
Subject: RE: [External] Cigna Onsite Health Bloomfield -- EMSAR Inspection -- WO-01297681
Not a problem. Would Friday, October 10th work?
From: CAROL.WOLTERSDORF@evernorth.com
To: ksmith@emsar.com
Hi Kourtney,
Yes, I am the correct person.
Can we switch to a Friday please?
Thank you,
Carol
CAROL WOLTERSDORF
RN BSN
Evernorth Workplace Care
900 Cottage Grove Road, A5HEA
Bloomfield, CT 06002
O:860.226.4500
F: 860.226.3262
EVERNORTH.COM
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, August 14, 2025 11:36 AM
To: Woltersdorf, Carol A <CAROL.WOLTERSDORF@evernorth.com>
Subject: [External] Cigna Onsite Health Bloomfield -- EMSAR
📧
Email: Cigna Onsite Health Bloomfield -- EMSAR Inspection -- WO-01297681
Completed Aug 14, 2025
To: carol.woltersdorf@cigna.com
CC:
BCC:
Attachment: --none--
Subject: Cigna Onsite Health Bloomfield -- EMSAR Inspection -- WO-01297681
Body:
Hi Carol,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Cigna Onsite Health Bloomfield located at 900 Cottage Grove Rd L-4?
If not, would you have the contact information of the person I need to speak with?
If you are the corr
📅
WO-01297681 - Inspection - Bloomfield - Cigna Onsite Health Bloomfield
Oct 10, 2025 10:00am – 5:00pm
Work Order: WO-01297681
Account: The Cigna Group
Customer Case Number:
Location: Cigna Onsite Health Bloomfield
Address: 900 Cottage Grove Rd L-4, Bloomfield, CT 06152-
Manufacturer:
Model #:
Serial #:
Contact Name: Carol Woltersdorf
Contact Phone: 860-226-6972
Contact Email: carol.woltersdorf@c
Timeline
📞
Case Linked Aug 14, 7:00 AM
Case Number:00518899
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 14, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 14, 11:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 51m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Aug 15, 12:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-10-10T14:00:00.000+0000
🚨40.0 business days
⏱️
4x Labor Added Oct 10, 11:28 AM
Type:Labor, Travel
Status:Open
Qty:3, 0.25, 122, 120
⏱️
▶
2
2x Labor Added Oct 10, 10:11 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:56d 9h, 0m
⏳2.2 business days
📄
Status: Ready to Bill by Diane PattonOct 15, 10:35 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4d 12h, 0m
📨
Status: Invoice Pending by Yecenia CamposOct 15, 11:52 AM
From:Invoiced
To:Invoice Pending
Duration in Previous:1h 16m
⏳4.0 business days
💵
▶
2
Status: Billing Review Oct 20, 2:38 PM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Oct 21, 3:07 PM
Invoice Number:SM-243577
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 39.9 business days (threshold: 2.0 business days)
Exceeded by 37.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 4.0 business days (threshold: 2.0 business days)