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WO-01297688 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 AU MEDICAL CENTER — 1120 15TH ST, AUGUSTA GA, 30912

Aug 14, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (31 biz days early)
Active: 23 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Aug 14 → Aug 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 15 → Aug 15, 2025
0 business days (not counted)
10d
▶ Clock Running
Status: Scheduled
Aug 15 → Sep 1, 2025
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Sep 1 → Sep 1, 2025
0 business days (counted)
Running total: 11 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Sep 1 → Sep 17, 2025
12 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 23 of ? biz days used
Created: Aug 14, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 14 → Aug 15 Created ▶ Running 1 1
Aug 15 → Aug 15 Ready for Release ⏸ Paused 0 —
Aug 15 → Sep 1 Scheduled ▶ Running 10 11
Sep 1 → Sep 1 Entered ▶ Running 0 11
Sep 1 → Sep 17 Ready for Scheduling ▶ Running 12 23
Sep 17 → Sep 17 Scheduled ▶ Running 0 23
Dispatch 2.0d
Holding 0.0d (excluded)
Coordinators 23.0d
Billing 11.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
23.0 days
Over SLA
Billing
11.0 days
Over SLA
Created: Aug 14, 2025 Due: Oct 31, 2025 Completed: Sep 17, 2025 (44 days early)
📅
24.0 days Total Age
⏱️
12.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
31.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00518939
GE FMI 32097 - AU Medical
Closed
Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anthony Sgalato
Owner
Shelby Robinson
Created
Aug 14, 2025
Work Orders from this Case (1)
WO-01297688 (current) Invoiced
FCO • Fady Messak
Created: Aug 14, 2025 • Closed: Sep 17, 2025
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 12.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
0.0d
Scheduled
11.0d / 2.0d SLA
Ready for Scheduling
12.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
Problem description - FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Aug 14, 10:05 AM
Case Number: 00518939
Subject: GE FMI 32097 - AU Medical
Status: Closed
📋
Work Order Created Aug 14, 10:17 AM
Work Order: WO-01297688
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Allison Belyea Aug 15, 10:36 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 0h
👷
▶
3 Technician Assigned Aug 15, 10:45 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 9m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-25T16:00:00.000+0000, 2025-08-25T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 19, 1:24 PM
Scheduled For: 2025-08-27T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Aug 22, 11:03 AM
Scheduled For: 2025-09-02T12:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Aug 22, 2:42 PM
Scheduled For: 2025-08-27T12:00:00.000+0000
⚠️ 6.0 business days
🆕
▶
2 Status: Entered Sep 1, 7:49 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Fady Messak
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🚨 12.0 business days
🗓️
▶
5 Status: Scheduled Sep 17, 10:36 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Labor Added → Status: Completed
👷
Technician Assigned by Allison Belyea
Technician: Fady Messak
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-09-17T17:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Allison Belyea
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Allison Belyea Sep 17, 11:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 32m
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 10:57 AM
Invoice Number: SM-242560

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📞
Case 00518939
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 17, 1:00 PM
Created
Aug 14, 10:17 AM
Invoice #
SM-242560

Work Details (1)

Name Type Status Qty Amount Date
WL-02938484 Labor Open 0.016666666666667 $38.00 Sep 17, 10:37 AM

Details