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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01297769 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Northeast Georgia Medical Center Lumpkin — 495 GA-400, Dahlonega GA, 30533

Aug 14, 2025 → Sep 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (73 biz days early)
Active: 4 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Sep 14, 2025)
▶ Clock Running
Status: Created
Aug 14 → Aug 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Aug 15 → Sep 9, 2025
16 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 12, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 14, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Aug 14, 2025 Completed: Sep 14, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 14 → Aug 15 Created ▶ Running 1 1
Aug 15 → Sep 9 Ready for Release ⏸ Paused 16 —
Sep 9 → Sep 9 Assigned ▶ Running 0 1
Sep 9 → Sep 12 Scheduled ▶ Running 3 4
Sep 12 → Sep 14 Tech On Site ▶ Running 0 4
Dispatch 1.8d
Holding 17.0d (excluded)
Coordinators 4.0d
Field Work 1.0d
Billing 1.6d
✓ SLA Met
Dispatch
1.8 days
Over SLA
Holding (excluded from total)
17.0 days
Coordinators
4.0 days
Over SLA
Field Work
1.0 days
Billing
1.6 days
Over SLA
Created: Aug 14, 2025 Due: Dec 31, 2025 Completed: Sep 14, 2025 (108 days early)
📅
20.8 days Total Age
⏱️
17.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519043
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 14, 2025
Work Orders from this Case (1)
WO-01297769 (current) Invoiced
FCO • Nkosi Wilson
Created: Aug 14, 2025 • Closed: Sep 13, 2025
Completed with minor delays
Invoiced • 202 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.8d / 0.5d SLA
Ready for Release
17.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/09/2025 MNewman - Dispatched to Nkosi per his request for Friday 9/12

08/15/2025 Emartin waiting for FCO66/72 WOs to be created to schedule onsite 

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Aug 14, 1:03 PM
Case Number: 00519043
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 14, 1:12 PM
Work Order: WO-01297769
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Aug 15, 9:35 AM
From: Entered
To: Ready for Release
Duration in Previous: 20h 22m
🚨 17.0 business days
👷
▶
3 Technician Assigned Sep 9, 8:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 24d 23h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-12T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 11, 11:13 AM
Scheduled For: 2025-09-11T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Sep 12, 12:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Sep 13, 9:13 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
⏳ 1.0 business days
⏱️
Labor Added Sep 15, 2:24 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 15, 2:30 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241507

Bottlenecks

Entered
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00519043
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 11, 8:00 AM
Created
Aug 14, 1:12 PM
Invoice #
SM-241507

Work Details (3)

Name Type Status Qty Amount Date
WL-02935291 Labor Open 3 $190.00 Sep 13, 9:13 PM
WL-02935292 Labor Open 1.5 $310.00 Sep 13, 9:13 PM
WL-02936144 Labor Open 0.016666666666667 $76.00 Sep 15, 2:24 PM

Details