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WO-01297937 ↗ ServiceMax

URGENT CARE GROUP • Inspection • PSM

📍 CHUC Farragut — 105 Biddle Farm Blvd, Knoxville TN, 37934

Aug 15, 2025 → Sep 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (12 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Aug 15 → Aug 26, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 7 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Aug 26 → Aug 29, 2025
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 18, 2025
13 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 23 of ? biz days used
Created: Aug 15, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 15 → Aug 15 Created ▶ Running 0 0
Aug 15 → Aug 26 Ready for Scheduling ▶ Running 7 7
Aug 26 → Aug 26 Assigned ▶ Running 0 7
Aug 26 → Aug 29 Scheduled ▶ Running 3 10
Aug 29 → Aug 29 Reschedule ▶ Running 0 10
Aug 29 → Aug 29 Assigned ▶ Running 0 10
Aug 29 → Sep 18 Scheduled ▶ Running 13 23
Sep 18 → Sep 18 Tech On Site ▶ Running 0 23
Dispatch 0.0d
Coordinators 26.2d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.2 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Aug 15, 2025 Due: Sep 30, 2025 Completed: Sep 18, 2025 (12 days early)
📅
24.0 days Total Age
⏱️
14.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
21.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519296
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29363
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeri McCumbee
Owner
Jessica Sells
Created
Aug 15, 2025
Work Orders from this Case (1)
WO-01297937 (current) Invoiced
Inspection • Michael Swingle
Created: Aug 15, 2025 • Closed: Sep 18, 2025
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 14.0 days stuck in "Scheduled"
⏱️
Total Delay 21.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8 MOwens Jeri sent an email asking to reschedule to next week. Offered 9/18. Jeri replied back that 9/18 works for location.

8/29 MOwens Jeri sent FU email asking to reschedule the inspection for 9/12. I replied back that is fine. Michael Swingle will complete the inspection instead of James Duff.

8/26 MOwens Replied to email from Jeri who requested the visit during week of Labor Day. Replied back scheduling the visit for 9/2 with arrival closer to 11am.

🔧 Work Performed
I performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍 Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29363

Timeline

📞
Case Linked Aug 15, 9:01 AM
Case Number: 00519296
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 15, 10:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Aug 26, 10:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 23h
🗓️
▶
2 Status: Scheduled Aug 26, 12:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-02T15:00:00.000+0000
⏳ 4.0 business days
🔄
▶
4 Status: Reschedule Aug 29, 9:26 AM
Status: Reschedule → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: a0h5A00000HEvUAQA1, Michael Swingle
👷
Status: Assigned by Melissa Owens
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-12T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 8, 1:31 PM
Scheduled For: 2025-09-18T15:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Sep 18, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 1h
⏱️
5x Labor Added Sep 18, 2:48 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 4, 0.25, 212
✔️
Status: Completed by MICHAEL SWINGLE Sep 18, 3:00 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 0m
📄
▶
2 Status: Ready to Bill Sep 19, 2:39 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:07 AM
Invoice Number: SM-241620

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

📞
Case 00519296
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Swingle
Scheduled
Sep 18, 11:00 AM
Created
Aug 15, 10:17 AM
Invoice #
SM-241620

Work Details (5)

Name Type Status Qty Amount Date
WL-02941002 Labor Open 3.5 $0.00 Sep 18, 2:48 PM
WL-02941003 Labor Open 4 $1,540.00 Sep 18, 2:48 PM
WL-02941004 Labor Open 0.25 $0.00 Sep 18, 2:48 PM
WL-02941005 Travel Open 212 - Sep 18, 2:48 PM
WL-02941006 Travel Open 5 - Sep 18, 2:48 PM

Details