10/16/2025 LHill-rec'd call back from Tim. Apologized for having to reschedule. He advised Wednesday or Fridays are better days. Confirmed 10/31 between 8-10.
10/16/2025 LHill-called 646-675-1126 for Tim Godfrey. LM stating we needed to reschedule the visit.
10/17/2025 LHill adding these notes from WO-01308838 so we know why we are rescheduling this WO with customer.
10/16/2025 LHill-rec'd TEAMS message from Matt Bateman-
10/16/2025 LHill-sent TEAMS message to Matt Bateman-
10/1 MOwens Sent email back to Tim to schedule the visit for Friday 10/17 instead of Wed 10/8 because of a scheduling request from another customer.
9/24 MOwens Tim replied back that Wed and Fri. afternoons are the best to schedule the inspection visit. Replied back to schedule the inspection for Wed 10/8 between 11-12.
9/24 MOwens Sent an email to Tim Godfrey asking for good dates in Oct to schedule the inspection .
🔧Work Performed
10/31/25- EColon- Arrived on-site, checked in with POC. Inspected 84 units, archived 8 units. Inspection complete.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
83 pieces
https://www.ebiotrack.com/inspection.php?iid=29368
📋
Inbound from +16466751126
Completed Oct 16, 2025
10/16/2025 LHill-rec'd call back from Tim. Apologized for having to reschedule. He advised Wednesday or Fridays are better days. Confirmed 10/31 between 8-10.
📋
Outbound to +16466751126
Completed Oct 16, 2025
10/16/2025 LHill-called 646-675-1126 for Tim Godfrey. LM stating we needed to reschedule the visit.
📧
Email:RE: [EXTERNAL] Oak Street Health - Gastonia - CVS#3823 Annual Tagged Equipment Inspeciton
Completed Oct 1, 2025
From: mowens@emsar.com
To: timothy.godfrey@oakstreethealth.com
Tim
I need to make a change to your inspection visit. I need to schedule for Friday 10/17 instead of 10/8 because of a scheduling request.
Thanks
Melissa
From: Melissa Owens
Sent: Wednesday, September 24, 2025 3:53 PM
To: 'Tim Godfrey' <timothy.godfrey@oakstreethealth.com>
Subject: RE: [EXTERNAL] Oak Street Health - Gastonia - CVS#3823 Annual Tagged Equipment Inspeciton
Let’s schedule the inspection
📧
Email:RE: [EXTERNAL] Oak Street Health - Gastonia - CVS#3823 Annual Tagged Equipment Inspeciton
Completed Sep 24, 2025
From: mowens@emsar.com
To: timothy.godfrey@oakstreethealth.com
Let’s schedule the inspection visit for Wed. 10/8. Eric Colon should arrive between 11-12 that day to complete the inspectiom.
Thanks
Melissa
From: Tim Godfrey <timothy.godfrey@oakstreethealth.com>
Sent: Wednesday, September 24, 2025 3:39 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: [EXTERNAL] Oak Street Health - Gastonia - CVS#3823 Annual Tagged Equipment Inspeciton
Hey Melissa,
Uh oh, that
📧
Email:Oak Street Health - Gastonia - CVS#3823 Annual Tagged Equipment Inspeciton
Completed Sep 24, 2025
From: mowens@emsar.com
To: timothy.godfrey@oakstreethealth.com
Tim
It is time again in Oct to complete the annual inspection on the tagged medical equipment at this location. What days during the week work the best to schedule the visit for?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsar
📋
Inbound from +17043967150
Completed Aug 18, 2025
Customer wanted to know what this work was for I let him know it is for his annual service.
📅
WO-01298068 - Inspection - Gastonia - Oak Street Health - Gastonia - CVS#3823
Oct 31, 2025 11:00am – 5:00pm
Work Order: WO-01298068
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Gastonia - CVS#3823
Address: 1860 West Franklin Boulevard, Gastonia, NC 28052
Manufacturer:
Model #:
Serial #:
Contact Name: Tim Godfrey
Contact Phone: 646-675-1126
Contact Email: timothy.godfr
Timeline
📞
Case Linked Aug 16, 7:00 AM
Case Number:00519546
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Aug 18, 8:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Aug 20, 4:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 7h
🚨25.0 business days
🗓️
▶
2
Status: Scheduled Sep 24, 3:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-08T15:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Melissa OwensOct 1, 3:54 PM
Scheduled For:2025-10-17T15:00:00.000+0000
🚨11.0 business days
📅
Dispatch Scheduled by Laura HillOct 16, 1:11 PM
Scheduled For:2025-10-31T15:00:00.000+0000
🚨12.0 business days
🚗
▶
2
2x Travel Added Oct 31, 2:56 PM
2x Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:2, 4
⏱️
▶
3
Labor Added Oct 31, 5:22 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Eric Colon
From:Scheduled
To:Completed
Duration in Previous:37d 1h
🏁
Status: Closed by Eric Colon
From:Completed
To:Closed
Duration in Previous:1m
⏳2.8 business days
📄
Status: Ready to Bill by Diane PattonNov 4, 2:04 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 21h
🚨17.0 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26d 23h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 24.5 business days (threshold: 4.0 business hours)
Exceeded by 24.0 business days
Scheduled
Duration: 26.5 business days (threshold: 2.0 business days)
Exceeded by 24.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 16.6 business days (threshold: 1.0 business days)
Exceeded by 15.6 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)