Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298079 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Medtronic Vascular Inc — 3576 Unocal Pl, Santa Rosa CA, 95403

Aug 18, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (11 biz days early)
Active: 41 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 18 → Aug 22, 2025
4 business days (counted)
Running total: 4 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Aug 22 → Oct 16, 2025
37 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 41 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 22 Assigned ▶ Running 4 4
Aug 22 → Oct 16 Scheduled ▶ Running 37 41
Oct 16 → Oct 16 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 41.6d
Field Work 0.0d
Billing 4.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
41.6 days
Over SLA
Field Work
0.0 days
Billing
4.6 days
Over SLA
Created: Aug 18, 2025 Due: Oct 31, 2025 Completed: Oct 16, 2025 (15 days early)
📅
41.2 days Total Age
⏱️
36.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
42.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00519681
6007995547
Closed
28V SYS-LC-1290 Contract ends 03/13/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G4220A DEBAA03385 1290 Infinity Binary Pump G4226A DEBAP03906 1290 Infinity Autosampler G1316C DEBAC05738 1290 Thermostatted Column Compartment G4212A DEBAF02440 1290 Infinity Diode-Array Detector G1330B DEBAK13986 1290 Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Rhonda Staneart
Owner
Leona Coonrod
Created
Aug 18, 2025
Work Orders from this Case (2)
WO-01298078 Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 15, 2025
WO-01298079 (current) Invoiced
EOQ • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 15, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 36.6 days stuck in "Scheduled"
⏱️
Total Delay 42.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
36.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

15 Oct 2025 Larry Alberty

travel on wo-01298078


22 Aug 2025 Larry Alberty

Asking for alternate POC.


22 Aug 2025 Larry Alberty

Asking for alternate POC.


21 Aug 2025 Larry Alberty

Third attempt to schedule.


20 Aug 2025 Larry Alberty

Second attempt to schedule.


19 Aug 2025 Larry Alberty

Reached out via Tel. left message.


18 Aug 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 91 miles. Zone 2

🔧 Work Performed
Completed LC EOQ
⚠️ Problem Description
28V SYS-LC-1290 Contract ends 03/13/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G4220A DEBAA03385 1290 Infinity Binary Pump G4226A DEBAP03906 1290 Infinity Autosampler G1316C DEBAC05738 1290 Thermostatted Column Compartment G4212A DEBAF02440 1290 Infinity Diode-Array Detector G1330B DEBAK13986 1290 Thermostat
📄 Description
1290 Infinity Binary Pump
📞 Call Description
OCT 2025 LC EOQ

Timeline

📞
▶
4 Case Linked Aug 18, 8:58 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298079
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Aug 22, 4:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-10-16T12:00:00.000+0000
🚨 37.0 business days
🔧
Status: Tech On Site by Larry Alberty Oct 15, 9:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 5h
⏱️
▶
2 Labor Added Oct 15, 9:32 PM
Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 8m
🏁
Status: Closed by Larry Alberty Oct 15, 9:43 PM
From: Completed
To: Closed
Duration in Previous: 10m
📄
Status: Ready to Bill by Hannah Shaw Oct 16, 3:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 48m
⚠️ 5.0 business days
📨
▶
2 Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number: SM-244382

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 36.6 business days (threshold: 2.0 business days)
Exceeded by 34.6 business days
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

📞
Case 00519681
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Oct 16, 8:00 AM
Created
Aug 18, 8:59 AM
Invoice #
SM-244382

Work Details (1)

Name Type Status Qty Amount Date
WL-02972492 Labor Open 4 $798.00 Oct 15, 9:32 PM

Details