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WO-01298086 ↗ ServiceMax

The Brentwood Rehabilitation & Healthcare Center • Inspection • PSM

📍 The Brentwood Rehabilitation & Healthcare Center — 56 Liberty St, Danvers MA, 01923

Aug 18, 2025 → Oct 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (26 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 18 → Aug 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Aug 19 → Sep 29, 2025
28 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 30 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 8, 2025
6 business days (counted)
Running total: 36 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 19 Assigned ▶ Running 1 1
Aug 19 → Sep 29 Scheduled ▶ Running 28 29
Sep 29 → Sep 30 Reschedule ▶ Running 1 30
Sep 30 → Oct 8 Scheduled ▶ Running 6 36
Dispatch 0.0d
Coordinators 39.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.6 days
Over SLA
Created: Aug 18, 2025 Due: Sep 30, 2025 Completed: Oct 8, 2025 (7 days late)
📅
37.0 days Total Age
⏱️
28.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
32.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 25, 2025
Visit 2 Sep 26, 2025
Visit 3 Oct 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519548
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 256 Pcs https://www.ebiotrack.com/inspection.php?iid=29370
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marc Richard
Owner
Kimberly Hardison
Created
Aug 16, 2025
Work Orders from this Case (1)
WO-01298086 (current) Invoiced
Inspection • Nick O'Neill
Created: Aug 18, 2025 • Closed: Oct 8, 2025
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 28.3 days stuck in "Scheduled"
⏱️
Total Delay 32.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
35.3d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/30 KSmith -- Scheduled for 10/7 with Larry/Marc

9/30 KSmith -- Sent email to Larry and Marc to schedule for 10/7

9/29 KSmith -- FSE advised at least a day is needed to finish

9/29 KSmith -- Checking with FSE on how much time is needed to finish the site

9/26 SRogers: Updating status to reschedule - additional day on site is required to finish.

8/19 KSmith -- Per Marc, Larry is the POC

Larry Roberts <LRoberts@thebrentwoodrehab.com>

8/19 KSmith -- Sent email to schedule for 9/25-9/26 (Send a second FSE for 1 day)

8/18 KSmith -- Sent email to schedule for 9/25-9/26 (Send a second FSE for 1 day)

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 256 Pcs https://www.ebiotrack.com/inspection.php?iid=29370

Timeline

📞
Case Linked Aug 16, 7:00 AM
Case Number: 00519548
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Aug 18, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Status: Assigned Aug 18, 1:20 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000HmPlxQAF, Patrick Charles
⏳ 2.0 business days
👷
▶
3 Technician Assigned Aug 19, 5:33 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1d 4h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-25T13:00:00.000+0000, 2025-09-26T13:00:00.000+0000
🚨 26.8 business days
⏱️
3x Labor Added Sep 25, 7:02 PM
Type: Labor
Status: Open
Qty: 1, 2, 2.5
⏳ 1.6 business days
⏱️
3x Labor Added Sep 26, 8:52 PM
Type: Labor
Status: Open
Qty: 1.5, 6, 2.5
⏳ 0.4 business days
⏱️
3x Labor Added Sep 28, 7:40 PM
Type: Labor
Status: Open
Qty: 1.5, 2.5, 3
🔄
Status: Reschedule by Shawn Rogers Sep 29, 8:08 AM
From: Scheduled
To: Reschedule
Duration in Previous: 40d 14h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 30, 11:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-07T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Oct 7, 7:08 PM
Type: Labor
Status: Open
Qty: 2.5, 3.5
✔️
Status: Completed by Nick O'Neill Oct 8, 7:01 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 19h, 0m
📄
Status: Ready to Bill by Diane Patton Oct 8, 4:05 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 9h 3m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 13, 8:28 AM
Invoice Number: SM-243199

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 28.3 business days (threshold: 2.0 business days)
Exceeded by 26.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00519548
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Oct 7, 9:00 AM
Created
Aug 18, 9:14 AM
Invoice #
SM-243199

Work Details (12)

Name Type Status Qty Amount Date
WL-02949794 Labor Open 1 $0.00 Sep 25, 7:02 PM
WL-02949795 Labor Open 2 $0.00 Sep 25, 7:02 PM
WL-02949796 Labor Open 2.5 $0.00 Sep 25, 7:02 PM
WL-02951596 Labor Open 1.5 $0.00 Sep 26, 8:52 PM
WL-02951597 Labor Open 6 $0.00 Sep 26, 8:52 PM
WL-02951598 Labor Open 2.5 $0.00 Sep 26, 8:52 PM
WL-02952383 Labor Open 1.5 $0.00 Sep 28, 7:40 PM
WL-02952384 Labor Open 2.5 $0.00 Sep 28, 7:40 PM
WL-02952385 Labor Open 3 $0.00 Sep 28, 7:40 PM
WL-02962611 Labor Open 2.5 $0.00 Oct 7, 7:08 PM
WL-02962612 Labor Open 3.5 $5,136.40 Oct 7, 7:08 PM
WL-02962613 Labor Open 2 $0.00 Oct 7, 7:08 PM

Details