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WO-01298095 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 DesigneRx Pharmaceuticals Inc — 4941 Allison Pkwy Ste B, Vacaville CA, 95688

Aug 18, 2025 → Oct 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (3 biz days early)
Active: 49 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 18 → Aug 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Aug 19 → Oct 27, 2025
47 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 49 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 19 Assigned ▶ Running 1 1
Aug 19 → Oct 27 Scheduled ▶ Running 47 48
Oct 27 → Oct 28 Tech On Site ▶ Running 1 49
Dispatch 0.0d
Coordinators 50.0d
Field Work 1.2d
Billing 10.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
50.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
10.0 days
Over SLA
Created: Aug 18, 2025 Due: Oct 31, 2025 Completed: Oct 28, 2025 (3 days early)
📅
49.2 days Total Age
⏱️
48.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
56.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519702
6007870213
Closed
38V SYS-LC-1260 Contract ends 04/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G1329B DEAAC21813 1260 Standard Autosampler G1312B DEACB06274 1260 Binary Pump G1316C DEBAC07192 1290 Thermostatted Column Compartment G1365C DEAAY00730 1260 Multiple Wavelength Detector G1330B DEBAK21955 1290 Thermostat G4225A JPAAA03146 1260 Infinity High Performance Degasser SYS-LC-1260 LC 1260 System IBASE 2460686
Priority
High
Origin
Web
Reason
New Case
Contact
Yasir Saeed
Owner
Leona Coonrod
Created
Aug 18, 2025
Work Orders from this Case (2)
WO-01298095 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 27, 2025
WO-01298096 Invoiced
EOQ • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 27, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 48.0 days stuck in "Scheduled"
⏱️
Total Delay 56.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
48.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

18 Aug 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 77 miles. Zone 2

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
38V SYS-LC-1260 Contract ends 04/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G1329B DEAAC21813 1260 Standard Autosampler G1312B DEACB06274 1260 Binary Pump G1316C DEBAC07192 1290 Thermostatted Column Compartment G1365C DEAAY00730 1260 Multiple Wavelength Detector G1330B DEBAK21955 1290 Thermostat G4225A JPAAA03146 1260 Infinity High Performance Degasser SYS-LC-1260 LC 1260 System IBASE 2460686
📄 Description
LC 1260 System
📞 Call Description
OCT 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 18, 9:43 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298095
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Aug 19, 10:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-10-27T11:00:00.000+0000
🚨 48.0 business days
🔧
Status: Tech On Site by Larry Alberty Oct 27, 10:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 68d 23h
🚗
5x Travel Added Oct 27, 10:14 AM
Type: Travel, Parts
Status: Open
Qty: 80, 1
⏱️
▶
2 3x Labor Added Oct 27, 9:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 11h 19m
🏁
Status: Closed by Larry Alberty Oct 27, 9:30 PM
From: Completed
To: Closed
Duration in Previous: 8m
📄
Status: Ready to Bill by Hannah Shaw Oct 28, 12:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 32m
🚨 10.0 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 10, 4:38 PM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

📞
Case 00519702
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Oct 27, 7:00 AM
Created
Aug 18, 9:44 AM
Invoice #
SM-246148

Work Details (8)

Name Type Status Qty Amount Date
WL-02985110 Travel Open 80 $359.00 Oct 27, 10:14 AM
WL-02985111 Travel Open 80 $0.00 Oct 27, 10:14 AM
WL-02985112 Parts Open 1 $0.00 Oct 27, 10:14 AM
WL-02985113 Parts Open 1 $0.00 Oct 27, 10:14 AM
WL-02985114 Parts Open 1 $0.00 Oct 27, 10:14 AM
WL-02985944 Labor Open 1.5 $0.00 Oct 27, 9:17 PM
WL-02985945 Labor Open 3 $456.00 Oct 27, 9:17 PM
WL-02985946 Labor Open 2 $0.00 Oct 27, 9:17 PM

Details