Detailed work order timeline, KPIs, and analysis
CenterWell (Humana) • Inspection • PSM
📍 Centerwell - Garner Station — 1408 Garner Station Blvd, Raleigh NC, 27603
Aug 18, 2025 → Oct 30, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Aug 18 → Aug 18 | Created | ▶ Running | 0 | 0 |
| Aug 18 → Aug 20 | Ready for Scheduling | ▶ Running | 2 | 2 |
| Aug 20 → Oct 16 | Assigned | ▶ Running | 39 | 41 |
| Oct 16 → Oct 30 | Scheduled | ▶ Running | 10 | 51 |
| Oct 30 → Oct 30 | Tech On Site | ▶ Running | 0 | 51 |
10/16/2025 LHill-rec'd email from Tammy-Please see below for answers
Name of person you are speaking with: Tammy Spencer
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? NO – can sign visitor log upon arrival
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? NO
Parts Deliver (if applicable)
Have the shipped parts been received? Have not received any
Can you confirm the parts numbers below have been received?
If part numbers cannot be confirmed, can you provide the quantity of parts received?
If parts have been received:
Where will the technician be able to locate them onsite? If any arrive, I will secure to have available for site visit
If parts have not yet arrived but have an ETA:
Can the parts be placed near the equipment?
If not: Is there a designated area for parts? If any arrive will be at front desk check in area and/or with CA
Onsite Point of Contact
Will you be the onsite point of contact on the scheduled date? YES
Best phone number for the technician to use: 704-956-5050
If "No" above: Please provide the name and number of the onsite point of contact:
10/16/2025 LHill-sent email to Tammy-I have this scheduled for 10/30. Also, asked her to answer the scheduling questions.
10/15/2025 LHill-rec'd email from Tammy-Can we do the 30th? See logged email.
10/14 MOwens Sent email back to Tammy asking for a good date in Oct that works for her to schedule the inspection visit.
10/9 MOwens Found out that Tammy Spencer is the POC for this location instead of Burlington in reply back from her. She is looking for a good day to schedule during Oct.
9/29 MOwens Called the location and spoke to the receptionist. She said Sandy Bailey no longer works at this location. The Practice manager will call me back to schedule the inspection service during Oct.
9/24 MOwens Sent an email to Kim/Sandy asking for good dates during Oct to schedule the inspection visit.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02989498 | Labor | Open | 0.5 | $0.00 | Oct 30, 9:09 AM |
| WL-02989499 | Travel | Open | 14 | - | Oct 30, 9:09 AM |
| WL-02989648 | Labor | Open | 2 | $1,292.00 | Oct 30, 11:02 AM |