10/9/2025 CRamen per logged email from Brittany:Tuesday 10/14 between 9-11am works for the Annual Equipment Electrical Safety Test And Calibration Service. I will be the onsite point of contact, and my number is 3302037996.
We do not have any specific onsite access requirements or parts that need to be delivered. The equipment is easily accessible. I spoke to Jordan and he rejected the TR.
10/9/2025 CRamen left a vm for a returned call to schedule 129pc inspection for 2 days next week. Logged email requesting Monday 10/13 and Tuesday 10/14/52025 with an arrival window between 9-11am. PH set
10/8/2025 CRamen left a vm for a returned call to schedule.
🔧Work Performed
performed inspection
🔍Technician Findings
Inspection needdd
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 129
https://www.ebiotrack.com/inspection.php?iid=29389
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Lee Harvard, OH (Email to schedule service)
Completed Oct 9, 2025
From: brittany.jarrett@oakstreethealth.com
To: cramen@emsar.com
Hi Charles,Tuesday 10/14 between 9-11am works for the Annual Equipment Electrical Safety Test And Calibration Service. I will be the onsite point of contact, and my number is 3302037996.We do not have any specific onsite access requirements or parts that need to be delivered. The equipment is easily accessible.Thank you,BrittanyOn Thu, Oct 9, 2025 at 2:47 PM Charles Ramen <cramen@emsar.com> wrote:**** External Email - Use Caution
📧
Email: EMSAR Request for service at Oak Street Health - Lee Harvard, OH (Email to schedule service)
Completed Oct 9, 2025
To: brittany.jarrett@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Lee Harvard, OH (Email to schedule service)
Body:
Hi Brittany Jarrett,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 129
Here’s the location information we have on file:
Location:
Oak Street Health - Lee Harvard, OH
16888 Harvard Ave
📋
Outbound to +13302037996
Completed Oct 9, 2025
10/9/2025 CRamen left a vm for a returned call to schedule 129pc inspection for 2 days next week.
📋
Outbound to +13302037996
Completed Oct 8, 2025
10/8/2025 CRamen left a vm for a returned call to schedule.
📅
WO-01298116 - Inspection - Cleveland - Oak Street Health - Lee Harvard, OH
Oct 14, 2025 10:00am – 6:00pm
Work Order: WO-01298116
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Lee Harvard, OH
Address: 16888 Harvard Avenue, Cleveland, OH 44128
Manufacturer:
Model #:
Serial #:
Contact Name: Brittany Jarrett
Contact Phone: 3302037996
Contact Email: brittany.jarrett@oaks
Timeline
📞
Case Linked Aug 18, 7:00 AM
Case Number:00519648
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 18, 10:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 18, 1:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 42m
🚨38.0 business days
🗓️
▶
2
Status: Scheduled Oct 9, 4:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-14T14:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Jordan MoceriOct 14, 11:48 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 19h
🚗
Status: Tech Off Site by Jordan MoceriOct 15, 9:42 AM
From:Tech On Site, Tech Off Site
To:Tech Off Site, Tech On Site
Duration in Previous:21h 54m, 0m
⏱️
▶
2
10x Labor Added Oct 15, 11:09 PM
10x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:13h 27m, 0m
🔩
▶
2
Parts Added Oct 16, 1:51 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed
To:Ready to Bill
Duration in Previous:14h 42m
🚨12.0 business days
📨
Status: Invoice Pending by Diane PattonOct 31, 3:55 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:15d 2h
💰
Status: Invoiced by Diane PattonOct 31, 4:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:33 AM
Invoice Number:SM-245414
Bottlenecks
Assigned
Duration: 37.9 business days (threshold: 4.0 business hours)
Exceeded by 37.4 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 11.8 business days (threshold: 1.0 business days)