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WO-01298128 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Baxter Healthcare Corp — 21075H Alexander Ct, Hayward CA, 94545

Aug 18, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (2 biz days early)
Active: 50 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 18 → Aug 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Aug 19 → Oct 29, 2025
49 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 50 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 19 Assigned ▶ Running 1 1
Aug 19 → Oct 29 Scheduled ▶ Running 49 50
Oct 29 → Oct 29 Tech On Site ▶ Running 0 50
Dispatch 0.0d
Coordinators 52.0d
Field Work 1.0d
Billing 6.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
52.0 days
Over SLA
Field Work
1.0 days
Billing
6.4 days
Over SLA
Created: Aug 18, 2025 Due: Oct 31, 2025 Completed: Oct 29, 2025 (2 days early)
📅
51.0 days Total Age
⏱️
50.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
56.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519745
6007979999
Closed
28U SYS-LC-1260-E Contract ends 09/12/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G1362A DEAA607835 1260 Refractive Index Detector G1365D DEAAZ01931 1260 Multiple Wavelength Detector VL G1311B DEAE717170 1260 Quaternary Pump G1329B DEAAC42131 1260 Standard Autosampler G1316C DEBAL12713 1290 Thermostatted Column Compartment
Priority
High
Origin
Web
Reason
New Case
Contact
Sherita Black
Owner
Leona Coonrod
Created
Aug 18, 2025
Work Orders from this Case (2)
WO-01298128 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 29, 2025
WO-01298129 Invoiced
EOQ • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 30, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 50.0 days stuck in "Scheduled"
⏱️
Total Delay 56.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
50.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

18 Aug 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 16 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28U SYS-LC-1260-E Contract ends 09/12/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G1362A DEAA607835 1260 Refractive Index Detector G1365D DEAAZ01931 1260 Multiple Wavelength Detector VL G1311B DEAE717170 1260 Quaternary Pump G1329B DEAAC42131 1260 Standard Autosampler G1316C DEBAL12713 1290 Thermostatted Column Compartment
📄 Description
1260 Quaternary Pump
📞 Call Description
OCT 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 18, 10:34 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298128
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🗓️
▶
2 Status: Scheduled Aug 19, 10:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-10-29T11:00:00.000+0000
🚨 50.0 business days
🔧
Status: Tech On Site by Larry Alberty Oct 29, 10:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 70d 23h
🚗
6x Travel Added Oct 29, 10:14 AM
Type: Travel, Parts
Status: Open
Qty: 20, 1
⏱️
▶
3 3x Labor Added Oct 29, 5:48 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 7h 40m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 4:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
⚠️ 6.9 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 10, 4:38 PM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 50.0 business days (threshold: 2.0 business days)
Exceeded by 48.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

📞
Case 00519745
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Oct 29, 7:00 AM
Created
Aug 18, 10:34 AM
Invoice #
SM-246148

Work Details (9)

Name Type Status Qty Amount Date
WL-02987719 Travel Open 20 $180.00 Oct 29, 10:14 AM
WL-02987720 Travel Open 20 $0.00 Oct 29, 10:14 AM
WL-02987721 Parts Open 1 $0.00 Oct 29, 10:14 AM
WL-02987722 Parts Open 1 $0.00 Oct 29, 10:14 AM
WL-02987723 Parts Open 1 $0.00 Oct 29, 10:14 AM
WL-02987724 Parts Open 1 $0.00 Oct 29, 10:14 AM
WL-02988629 Labor Open 1 $0.00 Oct 29, 5:48 PM
WL-02988630 Labor Open 4 $513.00 Oct 29, 5:48 PM
WL-02988631 Labor Open 1 $0.00 Oct 29, 5:48 PM

Details