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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298140 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Juul Labs Inc — 420 N Bernardo Ave, Mountain View CA, 94043

Aug 18, 2025 → Oct 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (19 biz days early)
Active: 33 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 18 → Aug 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Aug 20 → Oct 3, 2025
31 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 33 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 20 Assigned ▶ Running 2 2
Aug 20 → Oct 3 Scheduled ▶ Running 31 33
Oct 3 → Oct 3 Tech On Site ▶ Running 0 33
Dispatch 0.0d
Coordinators 34.3d
Field Work 0.7d
Billing 11.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
34.3 days
Over SLA
Field Work
0.7 days
Billing
11.6 days
Over SLA
Created: Aug 18, 2025 Due: Oct 31, 2025 Completed: Oct 3, 2025 (28 days early)
📅
34.0 days Total Age
⏱️
32.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
42.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519764
6007873191
Closed
28R SYS-GC-7890 Contract ends 06/14/2026 repair included PM G4514A CN19250087 7693A Tray, 150 Vial G3440B US19053031 Agilent 7890B Series GC Custom G4513A CN18310034 7693A Autoinjector
Priority
High
Origin
Web
Reason
New Case
Contact
Bob Moision
Owner
Leona Coonrod
Created
Aug 18, 2025
Work Orders from this Case (1)
WO-01298140 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 3, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 32.0 days stuck in "Scheduled"
⏱️
Total Delay 42.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
32.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

18 Aug 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 16 miles. Zone 1

🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
28R SYS-GC-7890 Contract ends 06/14/2026 repair included PM G4514A CN19250087 7693A Tray, 150 Vial G3440B US19053031 Agilent 7890B Series GC Custom G4513A CN18310034 7693A Autoinjector
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
OCT 2025 GC PM

Timeline

📞
▶
4 Case Linked Aug 18, 11:08 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298140
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Aug 19, 10:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-10-03T12:00:00.000+0000
🚨 32.2 business days
🔧
Status: Tech On Site by Larry Alberty Oct 3, 10:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 44d 11h
⏱️
8x Labor Added Oct 3, 10:37 AM
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 3, 20
✔️
▶
2 Status: Completed Oct 3, 3:59 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 6, 3:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
🚨 12.0 business days
📨
▶
2 Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number: SM-244382

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00519764
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Oct 3, 8:00 AM
Created
Aug 18, 11:09 AM
Invoice #
SM-244382

Work Details (8)

Name Type Status Qty Amount Date
WL-02958851 Labor Open 1 $0.00 Oct 3, 10:37 AM
WL-02958852 Labor Open 3 $285.00 Oct 3, 10:37 AM
WL-02958853 Labor Open 1 $0.00 Oct 3, 10:37 AM
WL-02958854 Travel Open 20 $180.00 Oct 3, 10:37 AM
WL-02958855 Travel Open 20 $0.00 Oct 3, 10:37 AM
WL-02958856 Parts Open 1 $0.00 Oct 3, 10:37 AM
WL-02958857 Parts Open 1 $0.00 Oct 3, 10:37 AM
WL-02958858 Parts Open 1 $0.00 Oct 3, 10:37 AM

Details