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WO-01298165 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Antheia Inc — 1430 Obrien Dr Ste A, Menlo Park CA, 94025

Aug 18, 2025 → Oct 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (14 biz days early)
Active: 38 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 18 → Aug 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Aug 20 → Oct 10, 2025
36 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 38 of ? biz days used
Created: Aug 18, 2025 Completed: Oct 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 20 Assigned ▶ Running 2 2
Aug 20 → Oct 10 Scheduled ▶ Running 36 38
Oct 10 → Oct 10 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 39.8d
Field Work 0.0d
Billing 7.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
39.8 days
Over SLA
Field Work
0.0 days
Billing
7.3 days
Over SLA
Created: Aug 18, 2025 Due: Oct 31, 2025 Completed: Oct 10, 2025 (21 days early)
📅
39.0 days Total Age
⏱️
36.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
43.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519805
6007873853
Closed
28R SYS-LC-1290II Contract ends 06/25/2026 repair included PM G7167B DEBAQ05210 1290 Infinity II Multisampler G7104A DEBAX03756 1290 Infinity II Flexible Pump. G7117A DEBAV03550 1290 Infinity II Diode Array Detector FS G7116B DEBA407649 1290 Infinity II Multicolumn Thermostat G4761A DEBBP30456 Upgrade InfinityLab Sample Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Arlie Lehmkuhler
Owner
Leona Coonrod
Created
Aug 18, 2025
Work Orders from this Case (1)
WO-01298165 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 18, 2025 • Closed: Oct 10, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 36.8 days stuck in "Scheduled"
⏱️
Total Delay 43.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
36.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
7.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


10 OCT 2025 Larry Alberty

TECH ONSITE ENTRY UPON ARRIVAL TO LOCATION WAS NOT POSSIBLE DUE TO WIFI INTERUPTIONS AND OTHER TECHNICAL DIFIFICULTIES, UNTIL LATER IN THE DAY.


20 Aug 2025 Larry Alberty

Second attempt to schedule the onsite.


18 Aug 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 15 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1290II Contract ends 06/25/2026 repair included PM G7167B DEBAQ05210 1290 Infinity II Multisampler G7104A DEBAX03756 1290 Infinity II Flexible Pump. G7117A DEBAV03550 1290 Infinity II Diode Array Detector FS G7116B DEBA407649 1290 Infinity II Multicolumn Thermostat G4761A DEBBP30456 Upgrade InfinityLab Sample Thermostat
📄 Description
Agilent - G7104A 1290 Infinity III Flexible Pump
📞 Call Description
OCT 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 18, 11:56 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298165
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Aug 20, 1:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-10-10T11:00:00.000+0000
🚨 37.0 business days
🚗
4x Travel Added Oct 10, 7:37 AM
Type: Travel, Parts
Status: Open
Qty: 20, 1
🔧
▶
3 Status: Tech On Site Oct 10, 3:22 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 4
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Larry Alberty Oct 10, 3:29 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Oct 10, 5:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 45m
⚠️ 7.8 business days
📨
▶
2 Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number: SM-244382

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 36.8 business days (threshold: 2.0 business days)
Exceeded by 34.8 business days
Ready to Bill
Duration: 7.3 business days (threshold: 1.0 business days)
Exceeded by 6.3 business days

🔗 Related Artifacts

📞
Case 00519805
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Oct 10, 7:00 AM
Created
Aug 18, 11:56 AM
Invoice #
SM-244382

Work Details (7)

Name Type Status Qty Amount Date
WL-02966135 Travel Open 20 $180.00 Oct 10, 7:37 AM
WL-02966136 Travel Open 20 $0.00 Oct 10, 7:37 AM
WL-02966137 Parts Open 1 $0.00 Oct 10, 7:37 AM
WL-02966138 Parts Open 1 $0.00 Oct 10, 7:37 AM
WL-02966676 Labor Open 1 $0.00 Oct 10, 3:24 PM
WL-02966677 Labor Open 4 $456.00 Oct 10, 3:24 PM
WL-02966678 Labor Open 1 $0.00 Oct 10, 3:24 PM

Details