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WO-01298170 ↗ ServiceMax

DMC Primary Care New Hampshire • Inspection • PSM

📍 DMC at Raymond — 6 Fremont Road, Raymond NH, 03077

Aug 18, 2025 → Sep 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (9 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 18 → Aug 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 20 → Sep 13, 2025
16 business days (counted)
Running total: 18 of ? biz days used
Created: Aug 18, 2025 Completed: Sep 13, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 18 Assigned ▶ Running 0 0
Aug 18 → Aug 20 Scheduled ▶ Running 2 2
Aug 20 → Aug 20 Entered ▶ Running 0 2
Aug 20 → Aug 20 Assigned ▶ Running 0 2
Aug 20 → Sep 13 Scheduled ▶ Running 16 18
Dispatch 0.0d
Coordinators 19.1d
Billing 0.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.1 days
Over SLA
Billing
0.6 days
Created: Aug 18, 2025 Due: Sep 30, 2025 Completed: Sep 13, 2025 (17 days early)
📅
19.0 days Total Age
⏱️
17.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
15.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 11, 2025
Visit 2 Sep 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519786
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29404
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Rocheford
Owner
Jessica Sells
Created
Aug 18, 2025
Work Orders from this Case (1)
WO-01298170 (current) Invoiced
Inspection • Nick O'Neill
Created: Aug 18, 2025 • Closed: Sep 12, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 17.0 days stuck in "Scheduled"
⏱️
Total Delay 15.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
18.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8 KSmith -- For Raymond we have a set of scales, an autoclave, and 12 exam rooms with otoscopes/ophthalmic scopes. I am not sure if the Point of Care testing equipment is checked but we have 3 of these. You can’t reach any of the emergency lights there.  

8/11 KSmith -- Scheduled for 9/11 with Lisa

8/18 KSmith -- Sent email to schedule for 9/11

🔧 Work Performed
Inspection: Initial Annual Inspection Service
🔍 Technician Findings
Inspection: Initial Annual Inspection Service
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29404

Timeline

📞
Case Linked Aug 18, 11:37 AM
Case Number: 00519786
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 18, 12:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Aug 18, 1:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 1m
🗓️
2 Status: Scheduled Aug 18, 3:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-11T13:30:00.000+0000
2.0 business days
🆕
3 Status: Entered Aug 19, 8:54 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-11T14:30:00.000+0000
🚨 16.4 business days
⏱️
2x Labor Added Sep 11, 3:26 PM
Type: Labor
Status: Open
Qty: 1.5, 2
2.0 business days
⏱️
2 3x Labor Added Sep 12, 8:51 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23d 23h, 0m
1.4 business days
📄
2 Status: Ready to Bill Sep 15, 1:25 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Ready to Bill
To: Billing Review
Duration in Previous: 4m
📄
Status: Ready to Bill by Diane Patton Sep 15, 1:32 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Diane Patton Sep 15, 6:31 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4h 58m, 0m
2.7 business days
🧾
Invoice Created Sep 17, 9:25 PM
Invoice Number: SM-241035

Bottlenecks

Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

📞
Case 00519786
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Nick O'Neill
Scheduled
Sep 11, 10:30 AM
Created
Aug 18, 12:14 PM
Invoice #
SM-241035

Work Details (5)

Name Type Status Qty Amount Date
WL-02932634 Labor Open 1.5 $0.00 Sep 11, 3:26 PM
WL-02932635 Labor Open 2 $0.00 Sep 11, 3:26 PM
WL-02934892 Labor Open 2.5 $0.00 Sep 12, 8:51 PM
WL-02934893 Labor Open 3.5 $3,258.90 Sep 12, 8:51 PM
WL-02934894 Labor Open 2.5 $0.00 Sep 12, 8:51 PM

Details