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WO-01298234 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Telix Optimal Tracers LLC — 2921 Stockton Blvd 1710, Sacramento CA, 95817

Aug 18, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (9 biz days early)
Active: 60 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Aug 18 → Aug 26, 2025
6 business days (counted)
Running total: 6 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
Aug 26 → Nov 12, 2025
53 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 60 of ? biz days used
Created: Aug 18, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Aug 26 Assigned ▶ Running 6 6
Aug 26 → Nov 12 Scheduled ▶ Running 53 59
Nov 12 → Nov 13 Tech On Site ▶ Running 1 60
Dispatch 0.0d
Coordinators 60.6d
Field Work 1.3d
Billing 7.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
60.6 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
7.5 days
Over SLA
Created: Aug 18, 2025 Due: Nov 30, 2025 Completed: Nov 13, 2025 (17 days early)
📅
59.9 days Total Age
⏱️
54.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
64.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519919
6007945988
Closed
28U SYS-LC-1260 Contract ends 02/14/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G1329B DEAAC35178 1260 Standard Autosampler G1314C DEAAV01275 1260 Variable Wavelength Detector VL+ G1312B DEACB10129 1260 Binary Pump G3592A FC1000-01076 Dual-channel A/D interface box
Priority
High
Origin
Web
Reason
New Case
Contact
Lindsay Duonnolo
Owner
Leona Coonrod
Created
Aug 18, 2025
Work Orders from this Case (2)
WO-01298234 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 18, 2025 • Closed: Nov 12, 2025
WO-01298235 Invoiced
EOQ • Larry Alberty
Created: Aug 18, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 54.0 days stuck in "Scheduled"
⏱️
Total Delay 64.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.6d / 0.5d SLA
Scheduled
54.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

22 Aug 2025 Larry Alberty

Reached out for scheduling the onsite visit.


Please assign to Larry Alberty ARP to site is 107 miles. Zone 3

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28U SYS-LC-1260 Contract ends 02/14/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours.  Always have techs order a lamp if they have an OQ with the PM. G1329B DEAAC35178 1260 Standard Autosampler G1314C DEAAV01275 1260 Variable Wavelength Detector VL+ G1312B DEACB10129 1260 Binary Pump G3592A FC1000-01076 Dual-channel A/D interface box
📄 Description
1260 Binary Pump
📞 Call Description
NOV 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 18, 2:53 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298234
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Aug 26, 8:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-11-12T13:00:00.000+0000
🚨 54.0 business days
🔧
Status: Tech On Site by Larry Alberty Nov 12, 10:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 2h
🚗
▶
3 5x Travel Added Nov 12, 9:13 PM
5x Travel Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 3
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 11h 4m
🏁
Status: Closed by Larry Alberty Nov 12, 9:26 PM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 3:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 59m
⚠️ 8.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:12 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 6.6 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business days
Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

📞
Case 00519919
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Nov 12, 8:00 AM
Created
Aug 18, 2:53 PM
Invoice #
247473

Work Details (8)

Name Type Status Qty Amount Date
WL-03005563 Travel Open 80 $359.00 Nov 12, 9:13 PM
WL-03005564 Travel Open 80 $0.00 Nov 12, 9:13 PM
WL-03005565 Parts Open 1 $0.00 Nov 12, 9:13 PM
WL-03005566 Parts Open 1 $0.00 Nov 12, 9:13 PM
WL-03005567 Parts Open 1 $0.00 Nov 12, 9:13 PM
WL-03005568 Labor Open 1.5 $0.00 Nov 12, 9:17 PM
WL-03005569 Labor Open 3 $456.00 Nov 12, 9:17 PM
WL-03005570 Labor Open 1.5 $0.00 Nov 12, 9:17 PM

Details