Q-00029582
PM on three pieces of equipment
Model 40 (Series) 14N-296666
Model 40 (Series) L-350255
Model 59-T EZ-Glide 09N-122672
https://www.ebiotrack.com/inspection.php?iid=29410
8/29 KSmith -- Need to reschedule due to repairs. Sent email to Randy to reschedule for 9/15
8/22 KSmith -- Scheduled for 9/3 with Randy
8/19 KSmith -- Sent email to schedule for 9/3
🔧Work Performed
Ferno Washington Inc - Model 40 (Series)
Serial #: 14N-296666 - Asset ID: 13272912
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 09N-122672 - Asset ID: 13272913
Ferno Washington Inc - Model 40 (Series)
Serial #: L-350255 - Asset ID: 13272911
⚠️Problem Description
Q-00029582
PM on three pieces of equipment
Model 40 (Series) 14N-296666
Model 40 (Series) L-350255
Model 59-T EZ-Glide 09N-122672
https://www.ebiotrack.com/inspection.php?iid=29410
📧
Email:Re: Cohasset Fire Department -- EMS PMs -- WO-01298247
Completed Sep 8, 2025
From: rbelanger@cohassetfirema.gov
To: ksmith@emsar.com
Hello Kourtney,
This Friday, 9/12 works.
Thank you,
Randy
Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, September 8, 2025 1:31 PM
To: Randy Belanger <rbelanger@cohassetfirema.gov>
Subject: RE: Cohasset Fire Department -- EMS PMs -- WO-01298247
Hi Randy,
We had a cancellation for Friday this week and I wanted to see if we could move your service up to Friday?
📧
Email:RE: Cohasset Fire Department -- EMS PMs -- WO-01298247
Completed Aug 29, 2025
From: rbelanger@cohassetfirema.gov
To: ksmith@emsar.com
Hello Kourtney,
Monday 9/15 works just fine. See you then.
Thanks,
Randy
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, August 29, 2025 11:08 AM
To: Randy Belanger <rbelanger@cohassetfirema.gov>
Subject: RE: Cohasset Fire Department -- EMS PMs -- WO-01298247
Good Morning Randy,
Unfortuantely we are needing to reschedule the PMs next week due to some emergency repairs that have come in.
Could we reschedule for Monday, September 15th?
📧
Email:RE: Cohasset Fire Department -- EMS PMs -- WO-01298247
Completed Aug 22, 2025
From: rbelanger@cohassetfirema.gov
To: ksmith@emsar.com
Hello Kourtney,
Wednesday, September 3rd would be great. Thank you.
Best,
Randy
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, August 19, 2025 11:07 AM
To: Randy Belanger <rbelanger@cohassetfirema.gov>
Subject: Cohasset Fire Department -- EMS PMs -- WO-01298247
Hi Randy,
We received the request for service on your Ferno units.
Would Wednesday, September 3rd work for the technician to come onsite and service the units?
BEST REGARDS,
📧
Email: Cohasset Fire Department -- EMS PMs -- WO-01298247
Completed Aug 19, 2025
To: rbelanger@cohassetfirema.gov
CC:
BCC:
Attachment: --none--
Subject: Cohasset Fire Department -- EMS PMs -- WO-01298247
Body:
Hi Randy,
We received the request for service on your Ferno units.
Would Wednesday, September 3rd work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notificati
📅
WO-01298247 - Preventive Maintenance - Cohasset - Cohasset Fire Department
Sep 12, 2025 9:00am – 12:00pm
Work Order: WO-01298247
Account: COHASSET FIRE DEPARTMENT
Customer Case Number:
Location: Cohasset Fire Department
Address: 44 Elm Street, Cohasset, MA 02025
Manufacturer:
Model #:
Serial #:
Contact Name: Randy Belanger
Contact Phone: 781-383-0616 ext 4
Contact Email: rbelanger@cohassetfirema.go
Timeline
📞
Case Linked Aug 18, 9:00 AM
Case Number:00519682
Subject:Cohasset Fire Department (needs quote)
Status:Closed
📋
▶
2
Work Order Created Aug 18, 3:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Status: Assigned Aug 19, 11:05 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Paul Bonang Jr
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Aug 22, 8:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-03T13:00:00.000+0000
⚠️6.0 business days
🔄
Status: Reschedule by Kourtney SmithAug 29, 11:07 AM
From:Scheduled
To:Reschedule
Duration in Previous:7d 2h
📅
▶
2
Dispatch Scheduled Aug 29, 2:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Reschedule
To:Scheduled
Duration in Previous:2h 53m
⚠️6.0 business days
📅
Dispatch Scheduled by Kourtney SmithSep 8, 1:30 PM
Scheduled For:2025-09-12T13:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Paul BonangSep 12, 9:08 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 19h
⏱️
▶
2
5x Labor Added Sep 12, 4:14 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:7h 7m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 15, 6:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨22.7 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number:SM-241027
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)