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WO-01298256 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Thermo Fisher Scientific Inc — 6065 Sunol Blvd, Pleasanton CA, 94566

Aug 18, 2025 → Nov 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (16 biz days early)
Active: 53 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Aug 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Aug 18 → Sep 3, 2025
11 business days (counted)
Running total: 11 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Sep 3 → Nov 3, 2025
42 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 53 of ? biz days used
Created: Aug 18, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 18 → Aug 18 Created ▶ Running 0 0
Aug 18 → Aug 18 Ready for Scheduling ▶ Running 0 0
Aug 18 → Sep 3 Assigned ▶ Running 11 11
Sep 3 → Nov 3 Scheduled ▶ Running 42 53
Nov 3 → Nov 3 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Coordinators 53.8d
Field Work 0.7d
Billing 14.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
53.8 days
Over SLA
Field Work
0.7 days
Billing
14.3 days
Over SLA
Created: Aug 18, 2025 Due: Nov 30, 2025 Completed: Nov 3, 2025 (27 days early)
📅
53.5 days Total Age
⏱️
42.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
64.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519945
6007869999
Closed
38R SYS-LC-1260 Contract ends 12/31/2025 repair included PM G1330B-B DE84970260 1200 Cooled Thermostatted ALS G1315D-B DE64262606 1200 Series Diode Array Detector G1312B DE63059979 1260 Binary Pump G1379B JP82009420 1260 Infinity Micro Degasser. G1316B DE60559665 1200 Series Thermost. Col. Compartm. SL G1367D DE82555287 1200 Series High Performance ALS SL Plus
Priority
High
Origin
Web
Reason
New Case
Contact
Huan Doan
Owner
Leona Coonrod
Created
Aug 18, 2025
Work Orders from this Case (1)
WO-01298256 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 18, 2025 • Closed: Nov 3, 2025
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 42.3 days stuck in "Scheduled"
⏱️
Total Delay 64.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.5d / 0.5d SLA
Scheduled
42.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
14.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3 Sep 2025 Larry Alberty

Third attempt to schedule.


27 Aug 2025 Larry Alberty

Second attempt to schedule.


26 Aug 2025 Larry Alberty

Reached out to location for scheduling the onsite visit.


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
38R SYS-LC-1260 Contract ends 12/31/2025 repair included PM G1330B-B DE84970260 1200 Cooled Thermostatted ALS G1315D-B DE64262606 1200 Series Diode Array Detector G1312B DE63059979 1260 Binary Pump G1379B JP82009420 1260 Infinity Micro Degasser. G1316B DE60559665 1200 Series Thermost. Col. Compartm. SL G1367D DE82555287 1200 Series High Performance ALS SL Plus
📄 Description
LC 1260 System
📞 Call Description
NOV 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 18, 3:47 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298256
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Sep 3, 5:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-11-03T14:00:00.000+0000
🚨 42.8 business days
🔧
▶
2 Status: Tech On Site Nov 3, 9:34 AM
Status: Tech On Site → 4x Travel Added
🚗
4x Travel Added
Type: Travel, Parts
Status: Open
Qty: 15
⏱️
▶
2 3x Labor Added Nov 3, 2:57 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 26m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 3, 4:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 38m
🚨 14.9 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:12 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Scheduled
Duration: 42.3 business days (threshold: 2.0 business days)
Exceeded by 40.3 business days
Ready to Bill
Duration: 14.3 business days (threshold: 1.0 business days)
Exceeded by 13.3 business days

🔗 Related Artifacts

📞
Case 00519945
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Nov 3, 9:00 AM
Created
Aug 18, 3:48 PM
Invoice #
247473

Work Details (7)

Name Type Status Qty Amount Date
WL-02993782 Travel Open 15 $180.00 Nov 3, 9:37 AM
WL-02993783 Travel Open 15 $0.00 Nov 3, 9:37 AM
WL-02993784 Parts Open 1 $0.00 Nov 3, 9:37 AM
WL-02993785 Parts Open 1 $0.00 Nov 3, 9:37 AM
WL-02994240 Labor Open 1 $0.00 Nov 3, 2:57 PM
WL-02994241 Labor Open 4 $456.00 Nov 3, 2:57 PM
WL-02994242 Labor Open 1 $0.00 Nov 3, 2:57 PM

Details