11/7/2025 ZStieben Unable to close work order due to incorrect WO template. Work order is created as a Higi Template and fails to close due to requiring Higi codes needing to be imputed.
8/25 KKelch scheduled per logged email from Jane
8/25 KKelch called Jane to schedule for 11/7 between 9 and 10 am. Left VM, sent email.
🔧Work Performed
Inspected 88 pieces of equipment. Completed EBT Inspection Report.
🔍Technician Findings
11/7/2025 Zachary Stieben arrived on site. Found 88 pieces of equipment to be inspected.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 86
https://www.ebiotrack.com/inspection.php?iid=29426
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Archwell - Windsor Hills
Completed Aug 25, 2025
From: Jane.Pepito@archwellhealth.com
To: kaitlyn.kelch@emsar.com
Cc: Shawna.Terwilliger@archwellhealth.com, Beth.Cook@archwellhealth.com
Hi Kaitlyn,
Yes, Friday, 11/7, between 9 am and 10 am works for me.
[A picture containing text, tableware, clipart, dishware Description automatically generated]
Jane Pepito
Center Manager - Windsor OKC
4629 NW 23rd Street
[Icon Facebook]
[Icon Twitter]
[Icon Instagram]
[A picture containing text, clipart Linkedin]
Oklahoma City, OK 73127
C: (405) 570-5090
📧
Email: EMSAR Request for service at Archwell - Windsor Hills
Completed Aug 25, 2025
To: jane.pepito@archwellhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Archwell - Windsor Hills
Body:
Hi Jane Pepito,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Archwell - Windsor Hills. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 11/7 with an arrival window between 9 and 10 am. Please let us k
📋
Outbound to +14055705090
Completed Aug 25, 2025
8/25 KKelch called Jane to schedule for 11/7 between 9 and 10 am. Left VM, sent email.
Work Order: WO-01298316
Account: ArchWell Health
Customer Case Number:
Location: Archwell - Windsor Hills
Address: 4629 NW 23RD St, OKLAHOMA CITY, OK 73127
Manufacturer:
Model #:
Serial #:
Contact Name: Jane Pepito
Contact Phone: 405) 570-5090
Contact Email: jane.pepito@archwellhealth.com
Due Da
Timeline
📞
Case Linked Aug 19, 7:01 AM
Case Number:00520070
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 19, 9:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 19, 10:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:59m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Aug 25, 11:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-07T15:00:00.000+0000
🚨53.0 business days
🔧
Status: Tech On Site by Zachary StiebenNov 7, 9:07 AM
From:Scheduled
To:Tech On Site
Duration in Previous:73d 22h
✔️
Status: Completed by Zachary StiebenNov 7, 1:14 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 7m
🚗
▶
2
2x Travel Added Nov 7, 6:07 PM
2x Travel Added → 4x Labor Added
⏱️
4x Labor Added
Type:Labor, Expenses
Status:Open
Qty:4, 4.25, 1
⏳1.7 business days
🏁
Status: Closed by Zachary StiebenNov 10, 1:20 PM
From:Completed
To:Closed
Duration in Previous:3d 0h
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 12, 3:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Nov 13, 10:47 AM
Invoice Number:SM-246346
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Completed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)